you should be able to do a search on this, there is a plastic guide in the regulator which wears or snaps, you can just replace this if the regulator isnt damaged from excessive stresss.
also a good coating of the channels with graphite (used in door locks) will have the window running smoothly again. suggest you do all your window channels, makes a big difference to how easily the windows go up and down and can prevent all previously mentioned issues.
Andrew



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