Thread: nanocom evo

Originally Posted by OffTrack

These kind of displays are called "touch screens" not "push screens" for a reason.

LOL

Originally Posted by OffTrack

You can achieve the required pressure just by resting your finger on the screen. There is absolutely no need to push.

cheers
Paul

Quite often I have found with my Nanocom that I had to push harder than I felt I should to get it to register a response. The instructions also say to press firmly to turn on. But I agree with what you say.
I did find however that it reponded better to a pencil than my large fingers.

It is easy to imagine that BBS might be trying to make some profit from replacing the very few, percentage wise, cases of broken screen assemblies.

That is however really and absolutely not the case.

wechosethegoodlife
You have already discovered what is actually involved in dissasembly of an Evolution 2. Even removal and replacement of the faceplace Decal requires quite some considerable time to clean off the remaining gunk.

The soldered interconnection between the screen unit and main board is also very close and tight and requires huge effort and expertise to be disconnected in such a way as to not damage the main board.

Even given access to all the requisite parts and having vast prior experience of the proceedure, i would happily put money on even my best production guy not actually managing to replace a screen module within the hour we charge for this job.

Regards parts, a Full colour TFT screen is not cheap, especially when you add a touch screen to it. We manage to bring this price down only by ordering several hundred at a time.

We really cannot control shipping costs, or that the result of anyone imagining that pressing ever harder and harder on a touch screen will not invoke the software to react faster than it can, to the degree that they then physically break it.

Originally Posted by BBS Guy

It is easy to imagine that BBS might be trying to make some profit from replacing the very few, percentage wise, cases of broken screen assemblies.

That is however really and absolutely not the case.

wechosethegoodlife
You have already discovered what is actually involved in dissasembly of an Evolution 2. Even removal and replacement of the faceplace Decal requires quite some considerable time to clean off the remaining gunk.

The soldered interconnection between the screen unit and main board is also very close and tight and requires huge effort and expertise to be disconnected in such a way as to not damage the main board.

Even given access to all the requisite parts and having vast prior experience of the proceedure, i would happily put money on even my best production guy not actually managing to replace a screen module within the hour we charge for this job.

Regards parts, a Full colour TFT screen is not cheap, especially when you add a touch screen to it. We manage to bring this price down only by ordering several hundred at a time.

We really cannot control shipping costs, or that the result of anyone imagining that pressing ever harder and harder on a touch screen will not invoke the software to react faster than it can, to the degree that they then physically break it.

Colin thank you for your input - it is very much appreciated & it can help everyone to understand the situation. I am sorry if any of my comments have in any way appeared that I have issues with Nanocom or BBS. I feel due to the skill/experience required to work on the Nanocom & I would also guess the economy of scale would inhibit setting up any sort of repair in Australia. (If I had of been aware of this I would never have attempted to work out if I could repair the unit myself). It is just a bit painful for us to send back to Cyprus for repair due to time & cost of freight.

I am hoping that I can send my old unit back for repair still even though I have played with it.

My main gripe would be the lack of flexibility to sell me a new Evo without the OBD2 cable. But once again I do not understand the reasons behind this & maybe it is not worth questioning? Maybe the word "firmly" could be change in the user manual?

Just a word of warning to everyone please do not attempt to repair the Nanocom Evo yourself. I guess that I got excited when I saw some threads that suggested the Nanocom could be repaired by the end user, but I am guessing this does not apply to the Evo. The Evo is a fairly proprietary bit of kit & parts like the screen unit can not just be purchased of the shelf. It is a job and a half to even dis-assemble the unit - DO NOT DO IT!

Please everyone note that I think the Nanocom product is great (I have actually ordered another as I need it faster than I could get mine repaired) & the service offered by BBS (including the feedback through AULRO & emails) is excellent.

Shane

Hiya Shane,
No worries, Both myself and all Nanocom Owners truly and honestly understand the pain involved in the loss of the use of your unit, even for a few days, and i guess it feels far worse in a broken screen case like this.

So i think we all understand your motivation to attempt to work out if you could possibly fix it yourself, so no apologies required

In fact, your acts and comments are probably the highest form of recommendation, as anyone who does not have one of these and may have been thinking of investing in one should take full note of how someone who has already invested in one can become so dependent on it and so desperate not to loose the use of it, even temporarily that they prefer to buy a second one instead.

I guess having now seen first hand just how incredibly complex and densely populated the main board is Shane, at least you can appreciate just what a huge amount of technology you get for your money, and what goes into building them, and also that repairing one is truly only something the designers and builders could really do, and of course there are security elements involved.

Also all of the Main processors are sandwiched between the underside of the board and the Screen module, with the gap so small they are very strategically placed to miss the components on the rear of the screen module, and in fact we do have to modify the screen module slightly too.

BTW, the faceplace Decal is actually purposefully designed not to to come off intact as it also performs a warranty seal job.

Don't worry, we will happily still repair yours, but if you try to put it back together, do insert the assembly back in the right way round, the last chap who did this, did not and in hammering in the locking pegs, he then did lots more damage.

I also think it is important to point out the very fact that we do provide a repair service, many imagine the unit is automatically a Bin Job, including the OP. And i guess this may well be the case for other diagnostic equipment suppliers, especially those that do not self design or self build the products they sell.

I do apologize for the apparent lack of flexibility in being willing to supply a bare Unit, we did once list a bare unit, but no one ever bought one, as you can't swap licenses from one to another, the lead cost is not much, and it is pretty useless without a lead. so the item was deleted and our Admin do not now have a part number on their system to process for this.

I imagine that at some point in time you will come to sell one or both of your units, and so ultimately will need a lead at some point anyway. So you have had to buy one now, but you have saved on shipping one later otherwise.

Regarding your suggestion to change the user guide, we will of course look into this, however we might go one better and put a cautionary note on the unit when it is shipped.

Warmest Regards

Colin

Originally Posted by BBS Guy

Don't worry, we will happily still repair yours, but if you try to put it back together, do insert the assembly back in the right way round, the last chap who did this, did not and in hammering in the locking pegs, he then did lots more damage.

Thanks so much for your understanding & explanation Colin.
The space inside the case is incredibly tight. The capacitors on the back are hard against the case & it is very difficult to get in without doing damage. I had to resolder a cap or 2 back on - I will like if that could be double checked when I return it - pretty please.
I am not sure how it could be put back the wrong way around so I hope that I have not done it wrong. I can see the locking pegs are a wedge that sandwich the pcb against the case.

But look at the support we get from BBS. This day and age this sort of support is few and far between. Even though there is some pain when the Evo is broken & the money that has to be spent to freight it around the world, the support well and truly makes up for it.

Thanks again,
Shane

Cheers Shane

And a very warm welcome to my world.

Yes, i truly did re design the Evolution to a such a degree where even 0i note .1 of a mm is an absolutely massive factor that can make all the difference.

I was looking to reduce it's size as much as humanly possible and few can disagree i certainly made quite a good job of that.

Mostly owners of the Evolution 2 do not get to know of the sheer degree of precision now involved with assembling it.

Re support
I will always try to help owners out wherever and whenever possible.

As i write this, i do note it is almost half past nine on a Sunday night.

ATB

Colin

Thanks Colin you really are dedicated to this. Hopefully your get some leisure time to yourself away from work too.

Thanks again,
Shane

Originally Posted by wechosethegoodlife

Thanks Colin you really are dedicated to this. Hopefully your get some leisure time to yourself away from work too.

Thanks again,
Shane

x2 plus