Difference between Nanocom and Faultmate

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Originally Posted by johntins

I said:

"For the record, I couldn't be happier with the service I have had from Colin snd his team.

It is really quite simple, if you don't like, don't buy, but this is not a forum for flaming."

Can you please point out where I used "belittling tags" in my post?

Can you also please point out where BBS "denied service"?

The OP's question was answered with all the info requested, and then some. What do you want? Should Colin have jumped on a plane from Cyprus?

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Thanks for the reply I like the tag credited to Abraham Lincoln but it turns out he never had anything to do with it " Better to Remain Silent and Be Thought a Fool than to Speak and Remove All Doubt" I like witty tag lines, I actually made one up about my Pajero. "I love my car but it does not reciprocate" get it "reciprocate" like reciprocating engine its sort of a play on words anyway. I always wonder if tag lines have any meaning or if they just reflect something of the personality of the tagger or are they there to give the tagee something to think about. Look, I reread that post and I think your right, sorry my imagination getting the better of me, dont know what I was thinking. Anyway why would anyone fly from Cyprus, its a beautiful place and I am sure Colin is happy there, there would be no need to fly anywhere I shoudn't think just to answer a question if some one needs help on a particular point, you can easily do that by email or just replying to a post.

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Originally Posted by p38arover

I have had Faultmate for over 10 years and also had a Nanocom for the latter part of ownership of the P38A (BBS don't make a Nanocom for my model L322). Service from BlackBox has been excellent.

But there is a lot to read in their system notes. It's well worth doing as they explain a lot about the systems used in the Rangie (and other models).

The number of things that can be changed in the vehicle systems with the Faultmate is quite amazing but it's not as convenient to use as the Nanocom (on applicable vehicles). It's not self-contained like the Nanocom and does require a PC (or maybe a Mac) to use it.

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Thanks for taking the time to get back to me, I may still be interested in buying this gear but I am going to spend some time looking at the code before I buy anything I have not had anything to do with the OBD11 protocol but I imagine its written in something pretty simple like machine language so I would like to investigate how the PIVs are written first but thanks again for taking the time. Terry

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Originally Posted by donh54

Heavy handed response?
When I was in the IT Support industry, I used to try to discourage purchases by people who were obviously going to become high maintenance, perennially dissatisfied customers. You don't need the aggravation.

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Cripes here we go again, just interested how did you determine these people "were obviously going to become high maintenance, perennially dissatisfied customers" I can see your point that people with little knowledge would require more time but I thought that's what "support" was there for.
Unfortunately this technology revolution means some people become very skilled in specific areas but to have a skill set in every area is rather difficult to obtain. To get any where these days you need a team approach and it never ceases to amaze me how sharply defined skill sets are.
For instance web designers can be great at HTML and PHP but are completely lost with PERL or RUBY or COBRA they have no idea how to set up a security certificate or how to renew it, yet they build great web pages.
I find a little encouragement to get someone out of there "comfort zone" pays enormous dividends when they discover PERL is essentially PHP on steroids that look of enlightenment cannot be matched.
My point is you should never deny a client the opportunity the right to "have a go" In particular older people who have had no exposure to computers till very late in life should be given as much encouragement as possible.
I can tell you some amazing stories about 60 and 70 year olds even one 90 year old who absolutely embraced computers and web design with such enthusiasm it was an absolute joy to see and when they started they could not even work a mouse.
Yes, these people are high maintenance, Yes, they take up a lot of time, Yes, some of them end in tears but for goodness sake you can not take away the right of someone to have a mobile phone, for instance, because they have no knowledge of how they work. What else are you going to do in a support position if you only offer support to those who know how to use the product, just sit on your arse and make arbitrary decisions about what other people are capable of.
Trust me open your heart to others who need your help your expertise you will find no greater joy in life then passing your knowledge on to others and watching them mentally grow. You will be a better person for it I promise.
Terry