Thread: Dubious Record

Time to raise it with a government body? Is there an equivalent to the telecommunications industry ombudsmen?

Originally Posted by flagg

Time to raise it with a government body? Is there an equivalent to the telecommunications industry ombudsmen?

Not really - but you should take it up with your state government's consumer body - in NSW it is Fair Trading, as it sounds as if it is beyond a joke. You should be clear that your complaint is with the dealer - they cannot simply pass it on to Landrover; you have not legal status with Landrover, but you do have a legal relationship with the dealer. In fact, regardless of the state legislation, you sound to have a good case under Commonwealth consumer protection legislation; the state office will advise you how to proceed. Note that you only have the dealer's word that the delay is Landrover - it could just as likely be their fault, and they are blaming Landrover.

Hopefully you have kept records of everything.

John

Its not just a LR thing , I have a guy at work that waited 2 years for a ac module for a vz holden and he and i work for holden

The problem being that all manufactuers source parts from cheaper suppliers ect asia and they only make enough for orders which is mainly for production not spares

This suprised me as the holden used to be a working mans car and spares were just about availble at the corner shop i guess that has,nt been the case for a long time

Yay. A win of sorts. Land Rover are not going to get the part they think is needed, but better than that they have approval for the vehicle to go spend a few days with the company that does all their external audio/visual work. They specialise in that sort of thing, they will sort it. After more than a year I am very relieved.
So thank you to Austral Land Rover.
Kenley