Thread: No more extended warranty for Puma Defender?

I think you're referring to statutory warranty, not goodwill.

In the motor industry, goodwill warranty is based on the support given by the owner to the product (having the car serviced in the dealer network, succession of same brand cars......). This can have a large bearing on whether the manufacturer helps out or not after the warranty expires.

Statutory warranty is based on the expectation of how long a certain item is expected to last. "Fit for purpose" & "Merchantable quality" comes under this.

"I have just extended mine bout 4 weeks ago but was told that it was the last one my dealer was doing because Alianz was dropping it but honoring the existing quotes completed prior to their policy change."


That's a similar story to one I have already heard. Frustratingly I am in the same situation having been quoted for the warranty but then not being able to buy it a few months latter. The dealership I have been dealing with won't honour the sale; this after they told me they would do whatever they could to keep me as a customer after I had caught them doing very shoddy work on my defender. They had the hide to try and charge me double what the job was worth according to their own estimate. How can some of these LR dealers still remain in business? Does LR care at all about who represents them?

Originally Posted by El Duderino

I'm not sure if many of you are aware of this, but there is a very strong cause for claiming a "Good Will" warranty claim on any defects on any product sold...whether it be TV's, a couch, a vehicle, etc.

Dealerships will shirk doing any warranty repair work because it is not profitable compared to their usual profit margins of servicing and repairs. Having worked in the auto industry for years, I have been disgusted at how the naive have been treated with regards to this issue. I'm probably slitting my own throat by saying this, but it was only once I was in a position to say so to the customer, that I was more than happy to...even going as far as contacting the relevant people directly to get the answer.

In a summised form, the "Good Will" warranty claim is based on a fair and reasonable assumption that the product purchased and used under fair and expected useage, will perform without malfunction beyond a time-frame established by the manufacturers minimum period. If the product in question has been used appropriately (as per guidelines in the user manual), and it malfunctions, you are well within your right to demand "Good Will".

Failing the company in questions intention on honouring this requirement, you are entitled to approach the ombudsman and state your claim, which they will pursue on your behalf for free.

I have lost count of the number of times a customer was screaming blue-murder because of an issue just outside warranty period, and pulled them aside in confidence to explain their options. I've also been reamed for doing so on many occasions, but damned if I'm prepared to lie to customers or mislead them in any way...my integrity has got me this far and I sleep well at night.

The first thing I was told when I started my apprenticeship was: sales department sells the first vehicle, service sells the rest for years. I firmly believe in that principle, was raised to do the right thing to people as if it were yourself, hence why I'm telling you all this.

Demand a "Good Will" claim on any defects, and if they screw you around, then be blunt and say that unless they will rectify the matter without incident, you will go straight to the ombudsmen...it's resultant hassles which they will wish they never had to deal with.

Respect! I hope your work ethic is rewarded.

Originally Posted by Scouse

I think you're referring to statutory warranty, not goodwill.

In the motor industry, goodwill warranty is based on the support given by the owner to the product (having the car serviced in the dealer network, succession of same brand cars......). This can have a large bearing on whether the manufacturer helps out or not after the warranty expires.

Statutory warranty is based on the expectation of how long a certain item is expected to last. "Fit for purpose" & "Merchantable quality" comes under this.

As I wrote it, is how it is mate...I've gone from a scumbag apprentice, to qualified tech, to parts, to being in charge. My step-mum is also a seasoned corporate lawyer. This kinda stuff has been discussed at length over many dinners, and I know what I'm talking about.

"Good Will" works, especially when I've seen it happen mate...

Originally Posted by El Duderino

As I wrote it, is how it is mate...I've gone from a scumbag apprentice, to qualified tech, to parts, to being in charge. My step-mum is also a seasoned corporate lawyer. This kinda stuff has been discussed at length over many dinners, and I know what I'm talking about.

"Good Will" works, especially when I've seen it happen mate...

Hahahahah I think scotty knows where good will comes from he is a warranty man

Originally Posted by alittlebitconcerned

Respect! I hope your work ethic is rewarded.

The reference to me slitting my throat, is real...ethics mean jack in this industry. I lost faith a long time ago, but unless you can get in a position to say so, only then can you suggest. My rebellious nature against the grain on such matters has hampered me, n I accept that. It's a good thing that I have other options and no responsibilites or dependents tbh, otherwise I wouldn't have the courage to say what I did. The system is screwing you...

Originally Posted by dullbird

Hahahahah I think scotty knows where good will comes from he is a warranty man

That doesn't mean squat when his employers are paying for his survival...don't confuse that with genuine interest.

Originally Posted by El Duderino

That doesn't mean squat when his employers are paying for his survival...don't confuse that with genuine interest.

Harsh words there El Dunder ...I think Scott should take you for a driving lesson out the back of Yalwal or similar where you will quickly learn all about survival and whether Scott has a genuine interest or not.

cheers,
Terry