Thread: Gateway Toll Ripoff

What hacks me off is I have a GoVia account and went to top it up the other day and was charged an extra dollar for topping up online through their website!!! I know it's only a dollar but come on.

Ivan

My daughter paid for a toll transponder from Govia. It didn't arrive, then they wanted to charge for a replacement, untill she said this is not a replacement, you have not delivered it yet. 2 weeks later she rings up to be told the 2nd unit was returned by Aus Post. They checked that the address was correct. They are sending a 3rd one. We will wait and see.

Got a mate who changed from Go-via to Flow and in the time between removing the Go-via tag and receiving his Flow tag he got stung. He went through a toll point and instead of it automatically charging to his new Flow account it got charged back to Go-via - but they had his old address.

The bill went there and the first he knew of it was when he received a council issued infringement notice about a year later fining him $140!

i received a letter from govia last night stating that my account had ran dry so they were charging me an extra $7 or $8

normally my account recharges its self but as someone had skimmed my card and i had to get a new one so the details were different

they coud have sent me a reminder to say that my card wasnt working and would i like to fix it

but no they just tack on a few more fees and send out the bill

i only use the thing a few times a year so lost track of the card numbers

there good when it comes to adding on a fee or two

By coincidence, this article was in the Courier Mail, Thurs., Oct 13.

" Tolling companies have been accussed of slugging motorists with hefty administrative charges in what is being seen as a desperate grab for cash.Any vehicle using a toll road without a transponder can be liable for extra charges if they don't pay within 3 days.But a Toll Flow customer was shocked to discover a trip thru the Clem7 on 23 August cost him $17.77, because his account had dwindled to $3. Despite topping it up within a few days of using the tunnel, his next account from Flow Toll dated Sept. 6., Charged him $10.92.When he queried the charge in an e-mail after being unable to speak to a person on the phone, a new bill arrived for $ 17.77. the gentleman said he was frustrated with the lack of 'human services' from Flow Toll, unable to speak to anyone to resolve matters quickly.

Another customer was wrongly billed a second time after paying for his trip in January. It took Flow Toll six months to reimburse him for the second payment, after he had produced paperwork proving he had settled the debt.

Another person is being pursued by S.P.E.R.'s for $140 despite settling his late payment of $24.83 for a $ 3.85 toll from the Gateway bridge.Go Via agreed he had paid the debt in July, but ' had no control or abilitry to advise S.P.E.R. ' "

As long as the Story bridge is toll free, you wont get me any where near the Gateway, or the tunnel, I'm not in that much of a hurry, Bob

Well here in Melbourne it's even funnier.
I don't have a tag as the Defender 130 is classed as a commercial vehicle and no amount of calling up Citylink or Eastlink can change that, they maintain that it's listed as that by VicRoads, and don't get me started with them, so in the long run it's cheaper for me to wait for the fine to come to me, I know I only save around $4 but why should I pay for it.

Poor people, Adelaide had a toll road once, it never caught on thank goodness.

SA Life - The Glen Osmond Tollgate

Lack of toll roads indicates a lack of anywhere worth going?