OUTSTANDING CUSTOMER SERVICE - THREAD

[Drover]

Sometimes Businesses – companies –People put in the extra effort or go a bit more than expected, I thought it would be good to hear about them and acknowledge their efforts.

I’ll start it off –

I purchased a BAS (Bell Auto Services) remap interface for my D’fer 2 years ago. Pete Bell did a couple of maps fine tuning till I had something that I liked. He spent considerable time and effort doing this as part of the original purchase price.

2 days ago I emailed BAS and asked for a new map to suit my ever changing needs and wants. No problem my and new map was sent within a day of the first request and guess what no charge J.

Due to my advanced computer skills (not) I corrupted the coding and lost my old tuned and the new map. So I emailed Pete and told of my problem, within 8 hours Pete had fixed the coding, re-built both the maps and sent them back to me. No problem – No charge.

This is outstanding customer service, 2 years after a purchase and BAS (Pete) has got as much time and patients as the day I bought the interface. It doesn’t get any better than that….

[Redback]

We had a similar experience with TD5Alive(now Alive Tuning) nothing was a problem, told him about the tune, great power but terrible fuel enconomy, he built another file sent it we checked it sent it back for another tweek and he sent it back again, all within a 24hr period.

We have delt with BAS as well and yes easy to deal with also and always quick to respond to emails.

Baz.

[boolyb]

Hi guys,

Same sort of story for me, I have dealt with alive tuning several times,
my last order they stuffed up, instead of sending my intercooler they sent
an itg air filter, when i contacted them they told me to keep air filter foc,
and sent me an intercooler, reckon it must have been sitting in first class,
I emailed them on monday and intercooler arrived thursday am.
Seems to be acommon theme here ie: the way these companies react when
things go wrong.
Also had some great service from M.R Automotive here

[Yorkie]

Recent companies i will give a big thumbs up too.

Ashcroft Transmissions Ashcroft Transmissions
ordered new axles monday evening, tnt delivered thursday and cheaper than anything available locally.

JMac Diff and Gear
Unit 2/ 51 Holbeche Rd, Arndell Park NSW 2148, Australia
(02) 9831 6072
undid stake nut and torqued up the new nuts on new axles at short notice. in the past they have also fitted my locker, all without issue and fair price.

[chook73]

Well I have a few to add and I think it comes down to a Landrover thing as there are a lot of great people out there who are passionate about their landrovers and enjoy helping people who are like minded.

Pete from bell auto, I had a similar experience to drover two years after I purchased it and he didn't miss a beat to help, when I asked him how much it would be he laughed and told me that's not what it's about.

Andrew from allisport, such great customer service and so happy to talk on the phone answering performance for dummies questions

Dave from Ashcroft emailed me two days after my lockers shipped so apologetic that they had missed some bots explaining they would ship them immediately and hoping it would not hold me up.

Finally as always Daniel from Mulgo who is more than happy to open his workshop up and help in whatever way he can even if it is just proving a space and some tools for you to install or fix something yourself.

[BMKal]

I'll put in a good word for Steve at Lifestyle 4WD in Perth.

I recently purchased a full length wind cheater roofrack from him for the D4. On the day that he installed it, I also decided to purchase a 2.5m roll out awning for the vehicle. Was planning to throw the awning up on the roofrack and then fit it when I got home to Kalgoorlie the next day.

Before I had left Lifestyle, Steve had modified some stainless steel brackets to suit the awning and rack, and had the awning installed on the vehicle for me.

Can't get better than that .................

[Fluids]

Packing the D2 the weekend before this Easter just gone I notice the plastic hold down tabs on the Rhino shovel holders ... one's missing, one's just hanging ready to drop. Bugger. Heading off on thursday night after work.

I furiously ring around first thing monday morning ... no one has any in Newcastle. The lovely folks at Roof Rack City Beresfield are doing a monday order to Rhino, but it probably won't get to them (1hrs drive away from me) until Wednesday late ... they'll try to post them express wednesday.

Thurdsay morning I ring them to see how things went. The owner drove to sydney wednesday to pickup his order as Rhino weren't going to get it away due to an excess of orders, and then he put the lock tabs (4x ordered) in his car, and drove them to our shop and put them in the letterbox early Thursday morning ... they hadn't even been paid for ! The girl on the phone says "check your letterbox" .... well bugger me !!

I go back to the phone, thank her immensley, give her the credit card details and ask how much extra for the delivery .... NOTHING!

The owner of the business drove dam near 1hr each way to deliver a $20 order and charged no freight or delivery charge ... and my shovel traveled secure for Easter.

Now THAT'S customer service.

Outstanding Customer Service .... and the next time I need anything roof rack related, you know where I'm going !

[Ratel10mm]

Not directly LR related, but BSC (bearings, belts & associated stuff. Tools too) at Southport are brilliant. Many's the time I've taken a selection of belts or bearings for work & returned what I don't use. Donna in particular is a star.