Thread: New Car Accessories not up to scratch - What to do?

Mate, as keen as you are to take delivery of your new toy, do not until you are 100% happy with it. It will be a hell of a job to get things done properly after the event.

Your (so called) whinging may even set the tone so they perform other service work on your Landy to the correct standard.

In all fairness to the dealer, the issues may well be resolved by the time you are due to pick it up, but check it thoroughly.

Originally Posted by GlennWA

and during the process found some lovely paint pen descriptions and diagrams about myself on the inner side of the panels.

Originally Posted by GlennWA

I was furious and complained to everyone I could think of but nothing eventuated. Still furious now come to think of it

Mmmm if you're saying what I think your saying then that would have been the last straw for me. Sorry to all I know violance is'nt the answer and I'm not a hothead by any means but I don't think I could have contained myself after seeing that, makes my blood boil just thinking about it .
Damn I'm normally an .

Originally Posted by pop058

Mate, as keen as you are to take delivery of your new toy, do not until you are 100% happy with it. It will be a hell of a job to get things done properly after the event..

Exactly once they have your dollars it might be harder to get anything done although most dealers are pretty good and would look after you to keep you happy, hopefully this is the case here. My advice though Don't take it till you're happy with it mate.

Originally Posted by GlennWA

I hope you are right Reads90. As I said I am not expected to pick it up until Tuesday and I have been happy so far with their service. Please have a look tomorrow and fix the problem before Tuesday Mr Salesman

Thanks all for your reassurance as I am not one to complain, much to my wife's annoyance. In fact the only time I did complain in the past was with respect to some panel beaters. They resprayed my silver car in the wrong colour after a repair. They said it was a bastard of a colour to match and that the original paint had faded and that it was the best they could do. I then pointed out to the the tailgate they resprayed not less than 12 months ago and that the paint was a perfect match! Being less than impressed they resprayed it and tore out the interior trim having missed undoing a few screws and then drilled extra holes to mount the wrong style mudflap that rubbed on the wheel which then tore off. I further complained about the quality of their work and they then used selly's silastic to secure the interior trim and used a bolt to put the wrong style mudflap on again. I gave up and fixed the problems myself and during the process found some lovely paint pen descriptions and diagrams about myself on the inner side of the panels.

I was furious and complained to everyone I could think of but nothing eventuated. Still furious now come to think of it

Anyway I don't want to have that relationship again with a business

Maybe a visit to someone who may show interest...

MMMM today tonight, 7.30 report, sunday, a current affair just a few to start with....

Then I'd consider that the writing etc on the interior of the panel devalues the car... any reasonable inspection will see that... sounds like a job for the consumer affairs to me... or the MTA in your state...

Originally Posted by digger

Maybe a visit to someone who may show interest...

MMMM today tonight, 7.30 report, sunday, a current affair just a few to start with....

Then I'd consider that the writing etc on the interior of the panel devalues the car... any reasonable inspection will see that... sounds like a job for the consumer affairs to me... or the MTA in your state...

Thanks for everyones concern on this matter and I think I just hijacked my own thread!

So I will continue and say that it was a while ago now back in 2008 in Darwin (Surprise, Surprise) and we did the best we could given we were moving to Sydney (Driving) within 10 days of the 'accident' (a guy decided that a ute with a bullbar looked an attractive proposition to end his life - lucky for him he bounced over the car and my wife wasn't travelling her normal speed).

Speaking of accidents my wife was also drivng the said vehicle and was hit by a P plater 3 days before we moved to the USA in 2010.
Now I really have hijacked my own thread

Back on track...

The dealer rang me today to organise a time tomorrow to pick up the vehicle. I asked if they had done the pre-delivery inspection which they said they had and it was ready to go after a detail.

I then, as politely as I could, suggested they take another look at the tint as I had seen the vehicle over the weekend and did not want to waste their time tomorrow rejecting it.

They called me back and apologised for the tint. No delivery tomorrow now and they have to order all new window rubbers so they will update me tomorrow when I can pick it up. They did say that they would now tint the windows 'out of the car' and then install.

Cheers for everyone's advice. The wait begins again...

Originally Posted by GlennWA

...They did say that they would now tint the windows 'out of the car' and then install.
...

In other words how it should have been done the first time!

When I had mine tinted the tinter said he wouldn't be able to do a decent job on the alpine windows unless they were removed.

Glad to hear it is being resolved.

I'm doubting that you'll be waiting long. From my experience (16 years pre delivery "technician " ,non LR), not many things send a sales manager into a spin more than a customer leaving a car on the forecourt and even more so when it causes one of this months deliveries to stall into next month. As others have said, don't hand over the cash until you're happy.
Keep a close eye on them and enjoy your new ride.

Cheers,
Anthony.
p.s. What sort of window tinter thinks they'll get away with crap like that ?. The bill for the new rubbers might teach them.