Thread: Would you be a little bit angry?

Sorry to hear about your experience

I can't help but feel a bit of courtesy would have gone a long way here. I mean, how hard is it to send you an email, or ring, confirming your order details?

I'd be calling the company MD and telling him what happened.
If the answer is not satisfactory to you,then I would be putting it on Facebook/Twitter and any other social media forum about your experiences with them.

Telling the world about your bad experience with them on social media is far worse for a company than 1 persons complaint to the MD.

My 2c worth..

cheers

Department of fair trading?

NSW Fair Trading: Homepage


Don.

Your mistake was to deal with an Australian company! There are only a few that will actually do the right thing, again and again.

I would call, email, and send letters on a daily basis, keeping the argument to strictly the facts of what happened, pointing out exactly what they did wrong and exactly what they should do to make it right. I don't know what it is, but there are some people around who are so stupid that they need something repeated over and over until it penetrates. Usually, they don't ever realise that they did something wrong - regardless of how obvious it is - but finally just do whatever it takes to make the noise go away. So go and be noisy. It's satisfying too!

I'd go the line,
I read a few forums, one has around 8000 members, another has 50 000. Sorry to hear you are unwilling to help with your mistake. However I am will to share your experience with all my online friends.

I am living in Dubai and placed my order with the company in Western Australia.

The accompanying letter I sent with the order clearly mentioned both sets of rear springs to be +300KG rated.

When the suspension arrived I fitted it to both cars and noticed how soft it was at the rear. I complained to them and was told that 'according to them' the springs supplied were the correct fitment but they would supply another set rated at +300kg if I paid the air freight.
I also ordered 2 steering dampers....when the goods arrived I immediately noticed one was the wrong type. Again they said they would replace this and send it with the replacement springs.

Since one car is a Discovery and the other a Defender 90 we were able to swap the rear springs of the Discovery onto the 90 to cure the problem. But I still had to get a set of springs for the Discovery and the correct steering damper.
To recoup some of the airfreight I've managed to sell the spare damper and the springs...but i'm still out of pocket a huge amount since the freight costs double the value of the goods.

The replacement springs and dampers have now been fitted and the performance is what I'd expected....I'm just at how much it's cost and how the company refused to accept any blame for what is undeniably an error from their side.

welcome LondonBoy, you one time poster.....will we be hearing more from you? what model Land Rover do you own?

Originally Posted by ramblingboy42

welcome LondonBoy, you one time poster.....will we be hearing more from you? what model Land Rover do you own?

What exactly is the purpose of this post?