Thread: Would you be a little bit angry?

Originally Posted by streaky

I am living in Dubai and placed my order with the company in Western Australia.

The accompanying letter I sent with the order clearly mentioned both sets of rear springs to be +300KG rated.

When the suspension arrived I fitted it to both cars and noticed how soft it was at the rear. I complained to them and was told that 'according to them' the springs supplied were the correct fitment but they would supply another set rated at +300kg if I paid the air freight.
I also ordered 2 steering dampers....when the goods arrived I immediately noticed one was the wrong type. Again they said they would replace this and send it with the replacement springs.

Since one car is a Discovery and the other a Defender 90 we were able to swap the rear springs of the Discovery onto the 90 to cure the problem. But I still had to get a set of springs for the Discovery and the correct steering damper.
To recoup some of the airfreight I've managed to sell the spare damper and the springs...but i'm still out of pocket a huge amount since the freight costs double the value of the goods.

The replacement springs and dampers have now been fitted and the performance is what I'd expected....I'm just at how much it's cost and how the company refused to accept any blame for what is undeniably an error from their side.

A WA company??????? Well, there's your mistake. I simply do not ever buy Landie parts in WA. And I'm from here. It's just too expensive and time-consuming. It's like supporting some special project simply out of goodwill. Like when you buy the ugly painted craft thing because you feel you should. I've lost at least several hundred dollars over the years from this, so I buy everything from over east, including non-Landie stuff.

You should chase them up until they've had enough but just count it as a learning experience and deal with England, or the eastern states here if you're desperate.

Originally Posted by Davo

A WA company??????? Well, there's your mistake. I simply do not ever buy Landie parts in WA. And I'm from here. It's just too expensive and time-consuming. It's like supporting some special project simply out of goodwill. Like when you buy the ugly painted craft thing because you feel you should. I've lost at least several hundred dollars over the years from this, so I buy everything from over east, including non-Landie stuff.

You should chase them up until they've had enough but just count it as a learning experience and deal with England, or the eastern states here if you're desperate.

What a load of rubbish.

There's plenty of places where you can get Landrover parts and accessories in WA - both genuine and after-market, and who provide a good service.

Believe me - I've shopped around to make sure that I am getting as good a deal locally as I could get from over east - I don't like giving my money away either. I've never had any problem with the service that I've received from the people I deal with here - and if I do have an issue with them, I simply go and see them and get it sorted.

And no - I haven't compared local (Australian) prices with what I could possibly get the same items for from England. I'd rather keep my business local than try to skimp on a few dollars by shopping for everything overseas and then whinging and bellyaching like so many do when the local businesses disappear.