Thread: Another broken LCD!

That is a shame. Hope it turns out OK. We use them in an industrial environment (46in x 55in) for production display screens. They run 24/7 and we haven't had a failure in over two years out of 14 screens. Can't say the same for some "cheapies" that have been snuck in by "skunk-works".

Shame you have had such bad luck. I've still got a Bravia from about ten years ago that ticks along faultlessly (touch wood!) but when I bought my last TV last year, the fella in the shop steered me away from the Sonys to a cheaper(!) LG based on better functionality and 'likely warranty claims with the Sony'. He then went onto say warranty claims of any kind are as much a pain for the retailer as they are the consumer because trying to get the manufacturer to a) admit a fault with their product and b) replace it is like getting blood out of a stone, so it's in their interests to avoid them too

The LG has served me well so far, but I guess only time will tell

Hope it all works out for you

Australian consumer law states that a product should last a reasonable amount of time - regardless of the manufacturers warranty. If you had spent $100 on a cheap unit, it may be argued that 25 months was a reasonable time for the unit to last, but given that it was a lot more expensive you could have argued that 25 months was not a reasonable time.

I would have taken the original claim further, but certainly take them to task with this one.

This website has a lot of good info on your rights - The Australian Consumer Law - Homepage

And, don't buy another of the same brand by the sound of it.

All the best, hope they come to the party...

We had a Sony for some time. It was repaired 5 times in the 10 years we owned it. Finally gave up and bought a Panasonic with zero problems so far.

Personally I would never buy Sony again. Seems to me the quality is not there and they are trading on their reputation.

Sorry to hear i have had a bravia since Rudd was so kind to give me $900 it has been fine with out a single issue

When we were replacing a 3 year old Samsung plasma recently, we were in JB Hifi and given the advice by the salesman that the early Bravias were great for reliability, but the recent ones not so hot.

Take a look a Graysonline to see how many "refurbished" Bravia TVs they sell. Added to the fact that they only offer 3 months warranty once refurbished, to me sounds like they are best avoided.

My Aldi's 42" BAUHN is 3 yers old that works like a dream
When it goes a Samsung is on the list because their monitors are excellent.

I have two Sony Bravia XBR TV's, a 42" and a 46". Both are around 7 years old now, have moved up and down the east coast a number of times and have worked faultlessly.

I think it might depend on when they where made as mentioned above. Mine where built by Sony in Japan and from what I have heard they did not make much money on the XBR's at the time. The components seem to be great and I still have not found a new screen that matches their picture quality.