Thread: Australia Post Cheap Contractors BAD MOVE! RANT

Originally Posted by Eevo

from this thread, i signed up to the parcel locker system. can access your package 24-7 they said.


i got an email saying i have a package to pickup.

i get to the place,and there is sign on the door saying, sorry, we dont do 24.7 yet.

ffs.

Originally Posted by FeatherWeightDriver

Have you tried contacting the Postal Industry Ombudsman? If we all reported each case it might help to show the volume of pain that we are all feeling...

Postal Industry Ombudsman



Slightly off topic...

As a customer if the goods are not received it is the seller's problem to rectify. But that does not help anyone especially when it is the postal delivery service that has dropped the ball.

As a seller, what recourse do you have with Australia Post for things they take possession of and then fail to deliver to the correct location? Does the parcel need to be insured to be able to claim damages?

You must insure it if of any great value to cover yourself. A signature on Delivery gives you a recourse apparently.
We pride ourselves on quick turn around, normally next day delivery.
but when a customer contacts us and says a week later it hasn't arrived that is not on. Heather tracks every article we send to ensure our customers have the part they require.

I did have one that was a full Clutch kit to Perth, got there in 2 days. Melb top Perth. Customer contacts us 30 days later and asks were it is and had we sent it. We provide every one with a tracking number, the customers says it's been delivered and says he hasn't seen it. I think Why wait 30 days before contact, I would have been on the blower after 6 bus days.
Tracking said it was delivered.
We are then the ones trying to find out what's happened, after checking we find that a certain person at his address picked it up from the post office after being carded.
She took it home and put it in the garage and never told him ( SWMBO )
it had been there for a month!!!

And no doubt the insurance costs are going up as part of the Aust Post price rises on Monday...

New prices - Australia Post

Today i bought 40 .60cents stamps ,I guess i will have to go & buy more stamps to make up the new cost to post a letter when it goese up next week. Poste office could have told me to wait untill after the price rise

I spoke to my mailman (woman) this morning about the trouble brewing with regard to these indian people and the poor service and growing anger from the public.
She said she was aware of it and it was not just a big city issue as they are now employing pakis in our regional areas and she wondered how long she would be able to keep her contract.
She told me that they were all sworn to secrecy and were not to talk about it !!!
She has been great and provided marvelous service but I fear the worst.

Gee after reading all these horror stories I am a bit concerned now. I seel a fair bit on ebay for my small home business and send everything by Aust Post, usually in the prepaid bags. So far I haven't had a complaint about not receiving a parcel but now I am worried and will keep an eye on things.

With the federal election coming up now would be a good time to have a word with the local member, they will do almost anything for votes.

Just had the old man read through this thread (Training and Development manager at Australia post)

He is as disgusted with some of these stories as the rest of us are. Its very true though, their service and the care taken seems to be getting worse and worse.

You would think with parcel delivery becoming such a large part of what Australia Post does (more so than letters) they would take a little more care.

I dont have an issue though, i have my packages dropped in his office. always on time

Originally Posted by olbod

I spoke to my mailman (woman) this morning about the trouble brewing with regard to these indian people and the poor service and growing anger from the public.
She said she was aware of it and it was not just a big city issue as they are now employing pakis in our regional areas and she wondered how long she would be able to keep her contract.
She told me that they were all sworn to secrecy and were not to talk about it !!!
She has been great and provided marvelous service but I fear the worst.

We don't have to worry about our jobs going overseas, now the overseas is here taking our jobs on our soil it seems... doing it cheaper, but definitely not better.
Why hasn't ACA or the other mob got hold of this story yet?
What was Australia Post thinking?