Thread: Australia Post Cheap Contractors BAD MOVE! RANT

I've taken to getting parcels delivered to a PO box because we were getting regestered post delivered on the foot parth or near the tront door & on driveway , unsigned for. We were home all day one day & when we went to go out that nighe we found this large box sitting on the roof of my wifes Citroen. Went to post office to complain & they gave me a number to ring , what a waste of time . toothless tigers want you to do all the investergation than say they will speek to the driver than nomater how big or small the parcel is it just geys returned to the post office. So decided on PO box & i can pick up from 6 am .

Have the same problem here in SA. Had a good contractor who was honest & reliable. Told he had to retender then told his price was too dear. We now for last 12 months have contractor from Asia who doesn't care ,delivers to wrong address. doesn,t get signature so parcel can,t be traced or returns to Post Office even when we are home all day. I've given up use Toll now even though their more pricey at least they are reliable.

Touch wood, we have a good one here in Kingston, Tasmania.
That new contractors will be untouchables because any complain will be because their country of origin.

Originally Posted by Chucaro

Touch wood, we have a good one here in Kingston, Tasmania.
That new contractors will be untouchables because any complain will be because their country of origin.

I have regular customers in Hounville, they are up on the farm early, but the tracking always comes up no one home and they then have to collect it from the P.O. We laugh at it every time with them, but we are no getting what we are paying for.
I was unoffically told by a postie that every morning the motor bike or push bike posties start filling out cards to drop into letterboxes as they don't want to carry stuff around THAT MAY NOT GET DELIVERED, so every one else at home misses out.

I got bitten by the same thing today. I paid a pretty hefty premium for an express delivery (not Land Rover related) through a well known German parcel service who in turn handed it to the Aust Post Express service.

Considering it arrived in the sorting office on Friday, nothing happened until an "attempted delivery" this morning (regardless that SWMBO was home) and we can now collect it ourselves from the post office tomorrow.

2 days from South Korea to Perth
6 days in Perth before we are able to collect it ourselves...

Unsure how to comment on this and remain PC... I got a profuse apology from the German parcel service, but as they handed it to Aust Post inside their mandatory time frame there is nothing they can or will do about it.

Cheers,

Lou

DHL don't care. Mondays are "overflow" days where they give their parcel to aust post (eparcel?). AP don't care, DHL say they care but don't. I had this exact same thing happen last Monday. DHL customer relations staff were very efficient and polite but ultimately they don't care. I tried complaining to the sender about the service as well (Saks Fifth Avene in the states), canned customer service response.

I had the same problem. Our local postie lost his contract. The mob that won decided to only deliver mon, wed, and fri. We took up a petition and submitted it to Aus. Post who tore up the contract and gave it back to the original contractor.

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