Thread: Unrealistic expectations from Dealer?

In your last two photos, could this piece of hose be easily seen while they were doing the job. If so yes it is not unrealistic for them to do this free of charge, or a very small cost.

Out of interest, what is the vehicle and its age?

Is there a reason why didn't you change it when you fitted the new filler pipe in April?

Based on the description it appears that the dealer performed the recall correctly, so I'd be happy with that. If they had alerted you to other potential issues then I would regard that as above and beyond the call of duty. It doesn't look like a particularly expensive or difficult thing to fix.

Range Rover Classic, 1995 (July 1994 build). Less than 180K at that time. Presented to them in 101% clean & detailed condition, inside, outside and underneath. Have always found a clean, oil/grease-free car impresses and inspires mechanics.

No, I did'nt expect them to replace it for free, was quite happy to pay, and during conversation I thought I'd made it clear this was the case and that they were to ring me if they found anything else worthy of attention. Urgent or could be done later.

What really annoys me is.... to do the job properly the tank may well have to come out again. Don't know if it can be got at via a floor hatch.....so much easier and better to do whilst the tank is sitting on the ground/bench with full access.

In hindsight I should have specifically asked them to replace that hose... I'm just used to Mechanics being switched on, keen to service and generate income.... Certainly the franchise that #3 son is apprenticed to would never let something like that slip through without at least mentioning it as a 'Do ASAP' job.

Of course I'll replace that hose... from the copper pipe to the plastic bit.
Just hope it does'nt disintergrate when I touch it.
If it has'nt started already.

No - you are not being unreasonable. I would have expected a phone call advising me there was a problem and giving me the option of R&R while the tank was out.

When I drop a car off for work I always ask if there is anything else that should be done while it is in bits and also request them to have a bit of a squizz to check out normally inaccessible components.

Expecting a dealer to do anything correctly is unrealistic.

I am sorry to lol but LOL did u really think a mechanic of any standard would do what is classed as good honest work, the whole reason I own landies is cause I can work on them in my shed. and this is why:

17yrs old first car a 1973 corona sedan, my dad's "mate" who was a mechanic said he would tune and sevice it for me I paid an exorbitant $120, that incl no filters oil,fuel or air. I drove for about 50k's and car died, got my 19yr old girlfreinds brother to look at it (not a mechanic) he taught me a few things while we did it and I ended up driving to qld from south coast nsw in it.

19yrs old: by then I had smashed that car being young and dumb and I had done a bit of work on a few cars by then but my pop used the same shop for services for 20yrs so I booked in for a service after rebuilding my first carb, got my car back drove for 20k's and it started over fuelling, pulled carb out and apart and found a nice new clip (not from me) in my plunger in carby which was catching the spring everytime I put my foot down
so moral of the story for me is I DON"T TRUST OR USE MECHANICS AND NEVER WILL watch aca or any of those any day of the week you will see mechanics ripping ppl blind. My advice learn to do it yourself or find some guru on here that will do it for ya.

"... am sorry to lol but LOL did u really think a mechanic of any standard would do what is classed as good honest work,..."

Broadly speaking I'd agree with you... But in fairness, a good friend of mine runs a small servicing business and does well on repeat business and word-of-mouth advertising. However, I'd never strain the friendship with my RR. (He's been bitten a few times.)

I'm just annoyed that 'whoever' did the work did'nt mention this.... and sadly, it confirms my (and your) suspicion of laziness/incompetance/mis-communication found in some organizations....
There is a certain satisfaction in accomplishing a difficult task, (totally re-built an AUDI 4cyl engine in my youth which did hundreds of 000's km afterwards) but too many years owning Jap vehicles since meant my limited skills - and confidence - died from lack of use...

But yes, - I'll join you in laughing .