When is a warranty not a warranty.

**Bigbjorn** · 7th December 2013, 09:16 AM

Originally Posted by sheerluck

Fair question Bob. A similar question would be to wander around the Holden factory car park and see how many of the workers there own Holdens.

When I worked at Pagewood and Dandenong nearly everybody who could afford a new or near new car had a Holden product. We could buy new ones cheaper than a Class 1 Metro Dealer or near new ex company fleet, usually less than four months old, for less. GMAC finance was available at preferential rate.

Edit- you had to have one years service to buy a car and you had to keep it for a year before selling. People were sacked for this, including two senior managers. There was a big turnover in assembly line labour so many of them didn't have one years service. Supervisors and higher rank that didn't rate a company car could lease a new car for a percentage of list price per week and either turn it in for a new one or buy it at a very good price after two years. You could sell these straight away after the two years and many staff leased one to sell to a rellie or neighbour at the end of the lease period.

**drivesafe** · 8th December 2013, 10:53 AM

Hi PeterM and thanks.

I’ll phone them this coming week.

I’ll lay good money that as soon as I mention a warranty problem I will transferred to their “Customer Service” company.

Folks I do apologise for giving the Land Rover name grief but I have tried everything possible to get a fair response from LRA.

I finally spat the dummy when I was talking to the “Customer Service” person last week and when I told them about my seats being damaged by the poor build, he couldn’t see a problem and when I told him the vehicle was not even 3 months old when the damage occurred, his reply was “SO”.

“SO” you can see why I am proceeding down this avenue.

**Disco Muppet** · 8th December 2013, 01:19 PM

Wow, you'd think they'd at least pretend to care

Sounds like the ghost of Leyland past

Good luck sorting it out

**Hoges** · 8th December 2013, 01:42 PM

Originally Posted by drivesafe

Hi PeterM and thanks.

I’ll phone them this coming week.

I’ll lay good money that as soon as I mention a warranty problem I will transferred to their “Customer Service” company.

Folks I do apologise for giving the Land Rover name grief but I have tried everything possible to get a fair response from LRA.

I finally spat the dummy when I was talking to the “Customer Service” person last week and when I told them about my seats being damaged by the poor build, he couldn’t see a problem and when I told him the vehicle was not even 3 months old when the damage occurred, his reply was “SO”.

“SO” you can see why I am proceeding down this avenue.

See Board : FCAI ...don't know if it's still current but the name and photo of the CEO of Jaguar-LRA is listed...
EDIT: Update ...http://www.caradvice.com.au/257279/j...-australia-md/ the new CEO is Michael Winkler, previously the head of Porsche Australia...

**bob10** · 8th December 2013, 07:49 PM

Originally Posted by drivesafe

Hi PeterM and thanks.

I’ll phone them this coming week.

I’ll lay good money that as soon as I mention a warranty problem I will transferred to their “Customer Service” company.

Folks I do apologise for giving the Land Rover name grief but I have tried everything possible to get a fair response from LRA.

I finally spat the dummy when I was talking to the “Customer Service” person last week and when I told them about my seats being damaged by the poor build, he couldn’t see a problem and when I told him the vehicle was not even 3 months old when the damage occurred, his reply was “SO”.

“SO” you can see why I am proceeding down this avenue.

Perhaps, if this is an on going problem with Land Rover Australia and their warranty service, Land Rover Owners, in Australia, as a group, should make a written complaint, with signatures, to Solihull [ hope that's the way you spell it.] No point in whinging about the local dealers here, let head office know, might wake them up to why their sales here are low, compared to other inferior 4X4's, Bob

**Basil135** · 8th December 2013, 09:06 PM

Just having a look on Disco3.co.uk, and they have a section there for LR Customer relations.

It appears as thou someone from Head Office (the WHO) actually gets on there, and not only answers queries, but appears to help.

One guy had a D3 with 78k miles on the clock, out of warranty, and LR replaced the engine...

Could be worth a post:

DISCO3.CO.UK - Log In

**PeterM** · 9th December 2013, 01:18 PM

Depending on the model that LRA have set up here it may well just be a case of crap dealers and an even worse third party employed to take phone calls.

Either way, the services & warranty people at LRA have the end responsibility for providing a marketing tool (for that is what warranty is) that is more than just lip service. If we can see examples of where similar issues have been supported in overseas (especially British) markets then that tells me that it may be a local warranty program. That means that a % of the sale of each vehicle goes to a local fund to pay for warranty. Since it's local managing of the company policy you can find that its more black & white with less goodwill claims. This is short-sighted as it prevents return customers and the bad press drives or keeps away even more.

Ideally you have a situation where the parent factory supports the local company and a portion may still be allocated out of each sale for local costs. to cover expenses.

**weeds** · 9th December 2013, 01:25 PM

from memory AULRO 'Lotz a Landies' was a rep amoungst a group that met with Land Rover Australia to pass on concerns?

Maybe contact Di?

**Bigbjorn** · 9th December 2013, 09:39 PM

Many owners seem to have the idea that warranty is paid for by the manufacturer. The dealer contributes much $ to warranty work. The manufacturer usually pays only a poverty wholesale rate for labour and reimburses parts at cost. A dealer needs to have sufficient fat in new car sales to retain $ to subsidise warranty work. Want to be real popular? Buy a car in say Melbourne because you got a real good deal there. You live in Wollongong. The 'gong dealer has no retained fat so won't be too enthusiastic about servicing a vehicle bought elsewhere by a local cheap Charlie. Not unknown for exasperated dealers to tell a client to take it back where they bloody well bought it and get them to fix it.

**drivesafe** · 10th December 2013, 09:56 AM

Hi Brian and it’s ironic you mentioned the Illawarra.

In 1997, I was in the process of acquiring my first Land Rover, a D1.

I had been for a test drive in one and had settled on another “NEW” one they had in the show room.

We had done all the paperwork and were back at the dealership to sign on the dotted line and as we were early, we were just waiting for the salesman to return from a demo drive.

Getting all exited, I was sitting in the D1 going over everything in the cab, when I looked at the odometer.

It had over 400 Kms on it.

They were adamant that it was still a “NEW” vehicle and I was just as adamant that any vehicle with more than 25 Kms on the clock, was not a new vehicle.

They were only trying to sell us a demonstration vehicle as a NEW one.

Needless to say the deal never came off and wee bought a D1 in Sydney.

As to your suggestion the dealership needs to sell the vehicle to be able to make a dollar on any warranty work that may be done and I can relate to that.

BUT, the local dealership here, that was supposed to carry out warranty work on my 2007 RR, did not sell us this vehicle, but in 2002 they did sell us our first RR and when the D3 came out, they sold my wife one.

Up to this point, the dealership was A1 and then, after we upgraded ( read step backwards ) to the 2007 RR through a different dealership, my wife upgraded her D3 for a D4 through the local dealership.

So they had well and truly made their money on sales to us, but it made no difference, they just didn’t both trying to fix the 2007 RR.

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