Thread: When is a warranty not a warranty.

Originally Posted by superquag

Gosh, you got off lightly.... try 'over two hours' ... to report a fault that is clearly Telstra's mistake.

After all that they would'nt do anything about it, because the person reporting the difficulty (dying line) was not the 'designated official' of the affected organisation.

Another 30 minutes for them to be persuaded to phone said official person, in order to "officially" receive the report.

Well actually it took six calls,each at least 3/4 of an hour to get something simple sorted.

I lost count how many times i was cut off

What i do now is go into the local telstra store and see them.They have a tech on staff at all times who is also excellent
But try to ring the store and no one ever answers the phone,leave a message and no one calls you back

Excellent way to operate a business........

Originally Posted by Brian Hjelm

As I posted earlier in this thread and Drivesafe and Solmanic have found out, warranty is only good if the dealer is prepared to honour it. If the dealer has decided they have spent too much time and $$$$ chasing your complaints then you are out of luck. If the maker's/distributor's service dept. is prepared to approve and pay for further work then you are a chance. If not, "see you in court. Can you afford it?"

Hate to say it mate but thats the way things go these days thus i prefer old cars that i KNOW i have to fix ............oddly enough still cheaper to fix everything then to buy a new car by huge margins

I actually heard that phrase "see you in court. Can you afford it" used by a maker's service rep to a persistent and disgruntled customer. The customer had been refused further warranty work and asked where could he go next. His wife butted in and said they would have to sue the dealer and/or distributor.

A few years ago a friend had a Japanese brand of car which she pre ordered from the dealer so as to be one of the first in Australia to have the new model. This type of thing was important to her. Car arrived on the date promised and she drove off in the new toy to show off. Not far down the road thought the brakes were a little strange however put this down to the difference between the old and new cars. By the time had got home the brakes were bad enough that she would not drive it and sent it back to the dealer on a tow truck.

Dealer required a week to diagnose problem as they claimed to have had no experience / training yet on this car model. Part required was always a week away on back order. The story about the service manager leaving and taking all the parts order books and records with him was the best one of various excuses as to why the car was still off the road and in the dealerships holding yard.

Then after 8 weeks without her car and having the rent a bomb loan car taken back she wrote to the head office in Japan setting out what had happened. Nothing emotional just stayed with the facts and how it had inconvienced her when the whole point of a new car was the a girl should feel safe with the purchase.

Now I imagine that normally the letter would have been sent off to Australia asking for the customer to be made happy and there it would have ended. In this case it seems the letter arrived in Japan a day or 2 before a delegation of Australian dealers arrived on a corporate jolly to HQ. Seems that they were welcomed into the building then then seated. Rather than the traditional welcome they were expecting and had had before telling them how good they were had the letter read out to them. Were then told that they were all going no where and doing nothing until they had confirmation this customer had their car back and was happy. Car was repaired and back on the road within 24 hours. She was never given the run around by this dealer ever again. Now who said that blondes were ........

Brian that is so wrong.
Mind you if you really want to p*ss yourself off try signing up and using iprimus phone lines....... I won't start as It still gets me wild. The Omubdsman sorted them out with one phone call.

Originally Posted by 3toes

A few years ago a friend had a Japanese brand of car which she pre ordered from the dealer so as to be one of the first in Australia to have the new model. This type of thing was important to her. Car arrived on the date promised and she drove off in the new toy to show off. Not far down the road thought the brakes were a little strange however put this down to the difference between the old and new cars. By the time had got home the brakes were bad enough that she would not drive it and sent it back to the dealer on a tow truck.

Dealer required a week to diagnose problem as they claimed to have had no experience / training yet on this car model. Part required was always a week away on back order. The story about the service manager leaving and taking all the parts order books and records with him was the best one of various excuses as to why the car was still off the road and in the dealerships holding yard.

Then after 8 weeks without her car and having the rent a bomb loan car taken back she wrote to the head office in Japan setting out what had happened. Nothing emotional just stayed with the facts and how it had inconvienced her when the whole point of a new car was the a girl should feel safe with the purchase.

Now I imagine that normally the letter would have been sent off to Australia asking for the customer to be made happy and there it would have ended. In this case it seems the letter arrived in Japan a day or 2 before a delegation of Australian dealers arrived on a corporate jolly to HQ. Seems that they were welcomed into the building then then seated. Rather than the traditional welcome they were expecting and had had before telling them how good they were had the letter read out to them. Were then told that they were all going no where and doing nothing until they had confirmation this customer had their car back and was happy. Car was repaired and back on the road within 24 hours. She was never given the run around by this dealer ever again. Now who said that blondes were ........

This is a case that describes how I thought that OEMs would protect their brand. It seems that I have a lot to learn.

You do get that, it just depends on finding the right person.

What next

I’m coasting along at 60 kph and start to accelerate when there is a bang and then I high pitched screaming sound and no power at all, just like when my front diff went in my 02 RR.

I coasted off the road and popped the bonnet but the only thing I can see is some insulating cloth laying beside the rear of the motor.

I will have to climb under the RR and remove the plastic cover before I can see any more.

Any ideas?

Anyway a tow truck just delivered it home AGAIN!!!



I just went and tested the RR again.

There are no messages coming up and all the dash lights turn off once the motor is running, but no power and lots of noise if reverse or drive is selected.