Thread: JetStar Strikes

What was the actual reason given for denied boarding? Was the seat Australian approved AS/NZS 1754 and did it have it the approval sticker in place?

Originally Posted by B92 8NW

What was the actual reason given for denied boarding? Was the seat Australian approved AS/NZS 1754 and did it have it the approval sticker in place?

Yes it did and it met the size that they stipulated over the phone. I can't remember what that was as my wife has been dealing with them.

There is only provision for 2 car seats per flight. Two must have booked in before your wife.

You are probably not on your own.......my wife works in checkin with an international airline, you wouldn't believe the amount of times call centres make arrangements with customers and it's not either inputed into the system or it's just no simply possible or available.

The girls on the counter are just doing what they are trained to do so don't be too hard on them as they are the first interaction the traveller has with the airline. If it could have been done I'm hoping the airline did as much as they could.........

Sorry to hear about your issue. Your problem lies with Jetstar. Dont fly with them - especialy in the wet season"!!

Here are the QANTAS rules.

18.18.1 CHILD RESTRAINT HARNESSES
*

Passenger can travel with their own restraint harness for children when the restraint is an approved
type. The most common brand, approved by Qantas Engineering, is CARES (Child Aviation Restraint
System). CARES has been approved by CASA for children aged two to four years who weigh
between 10 - 20kg.
Harnesses need to have FAA, UK CAA, Australia Standards or Canadian MOT approval. This
approval is marked on the product manufacturer’s label.
Note: that:
• There is no requirement for a notation on the boarding pass.
• The aircraft seat belt is the main restraint point of the harness.
• The passenger is responsible for fitting the child harness as well as correctly positioning
the child and suing the harness in accordance with the manufacturer’s instructions.
• If the passenger is unable to fit the harness, the standard seat belt is to be used.
18.18.2 APPROVED CAR SEATS
*

Passengers may provide their own infant/child restraint (car seat).
If the infant/child restraint has not been approved by Special Handling, the Airport Duty Manager
must approve the seat or it will be stowed in the hold compartment.
Special Handling approval is indicated by the annotation CHST (Child Seat) on the passenger record
list.
18.18.3 LIMITATIONS
*

• Boarding pass must be annotated “Approved Child Seat”.
• Limited to infants/children up to five years old.
• A rear facing restraint is limited to an infant/child weighing 9 kg or less. A*forward facing restraint is
limited to an infant/child weighing 18 kg or less. A*standard seat is recommended for a child over
18 kg.
• The use of booster seats, capsules, vest or ‘non approved’ harness restraints is prohibited.
• The parent/guardian is responsible for fitting their own car seat onto the aircraft seat and for
ensuring that the infant/child is seated and secured correctly.
• The seat/restraint must not impede the evacuation of other passengers. The seat/restraint must
not be fitted to an aisle seat or in an emergency exit row.


• The aircraft seat to be occupied by the car seat/child restraint must be paid for, and the
parent/guardian must occupy a seat beside the restraint.
• More than one restraint per row may be fitted provided they are from the same family.
Information on the following can be found in the CCOM Chapter 15, located in the aircraft cabin flight
library or the Qantas intranet.
• Car seat types.
• Where seats may be fitted.

Originally Posted by peter51

Sorry to hear about your issue. Your problem lies with Jetstar. Dont fly with them - especialy in the wet season"!!

Here are the QANTAS rules.

18.18.1 CHILD RESTRAINT HARNESSES
*

Passenger can travel with their own restraint harness for children when the restraint is an approved
type. The most common brand, approved by Qantas Engineering, is CARES (Child Aviation Restraint
System). CARES has been approved by CASA for children aged two to four years who weigh
between 10 - 20kg.
Harnesses need to have FAA, UK CAA, Australia Standards or Canadian MOT approval. This
approval is marked on the product manufacturer’s label.
Note: that:
• There is no requirement for a notation on the boarding pass.
• The aircraft seat belt is the main restraint point of the harness.
• The passenger is responsible for fitting the child harness as well as correctly positioning
the child and suing the harness in accordance with the manufacturer’s instructions.
• If the passenger is unable to fit the harness, the standard seat belt is to be used.
18.18.2 APPROVED CAR SEATS
*

Passengers may provide their own infant/child restraint (car seat).
If the infant/child restraint has not been approved by Special Handling, the Airport Duty Manager
must approve the seat or it will be stowed in the hold compartment.
Special Handling approval is indicated by the annotation CHST (Child Seat) on the passenger record
list.
18.18.3 LIMITATIONS
*

• Boarding pass must be annotated “Approved Child Seat”.
• Limited to infants/children up to five years old.
• A rear facing restraint is limited to an infant/child weighing 9 kg or less. A*forward facing restraint is
limited to an infant/child weighing 18 kg or less. A*standard seat is recommended for a child over
18 kg.
• The use of booster seats, capsules, vest or ‘non approved’ harness restraints is prohibited.
• The parent/guardian is responsible for fitting their own car seat onto the aircraft seat and for
ensuring that the infant/child is seated and secured correctly.
• The seat/restraint must not impede the evacuation of other passengers. The seat/restraint must
not be fitted to an aisle seat or in an emergency exit row.


• The aircraft seat to be occupied by the car seat/child restraint must be paid for, and the
parent/guardian must occupy a seat beside the restraint.
• More than one restraint per row may be fitted provided they are from the same family.
Information on the following can be found in the CCOM Chapter 15, located in the aircraft cabin flight
library or the Qantas intranet.
• Car seat types.
• Where seats may be fitted.

And that is what we were told. I used to represent the ADF on the Asia Pacific Cabin Safety Working Group. (My background is Helicopters}I have friends at CASA who are ex QANTAS. I have been flat out all week and left it up to my wife who made all the necessary calls. I still can't believe it. I can't imagine standing there being told you can't get on a flight with one newborn and a toddler.

That's why I call them crap star.

my family and I will not fly with them unless we have absolutely no choice. been in Darwin flights are limited.
they have cost us financially more than once on OS holidays and they constantly over book flights over seas. they tried to offload us in Singapore once because they had an overbooked flight. travel insurance is another rote especially when it comes to plane flights.

CRAPSTAR avoid whenever possible.

Jetstar services are being forced onto just about every traditional QANTAS route. It is a take it or leave it approach by managers who couldn't run a Mr Whippy van. All the Jetstar pilots and cabin crew I know hate their management with a vengeance.

If you can fly QANTAS ( dont know about virgin) you would have access to a senior fixer - who is trained to defuse all issues from drunken passengers to baby seats etc. Jetstar dont have any such service layers. I once waited for a Jetstar flight in Sydney only to hear an announcement right on the theoretical departure time that the flight was cancelled and to collect bags downstairs, and go back to departures to see staff. Just one announcement! No offer of accommodation and one young staff member completely undertrained to handle the issue.

Compare that to this example.Back in 2008, there were many families with children stranded in Brisbane due to severe thunderstorms. QANTAS staff gathered them up, including jetstar and VIRGIN pax with babies, and put them up for the night in the business class lounge. All the QF Pax were given accommodation in town. Not one media outlet reported the generosity shown by the ground staff to these JETSTAR/ Virgin passengers by the way.