Thread: AGHHHHHHHHH, the frustration!!!

Out of interest. Has anyone EVER managed to get $elstra to EVER do anything, no matter how minor without you spending hour and bloody hours on the phone 'cos the useless sack of assholes have screwed up again. I have NEVER had them manage even the most minor task without screwing it up Guess who I have spent about 3hours on the phone too over the last few days ... with absolutely not sucess.

seeya
Shane L.

Originally Posted by DoubleChevron

Out of interest. Has anyone EVER managed to get $elstra to EVER do anything, no matter how minor without you spending hour and bloody hours on the phone 'cos the useless sack of assholes have screwed up again. I have NEVER had them manage even the most minor task without screwing it up Guess who I have spent about 3hours on the phone too over the last few days ... with absolutely not sucess.

seeya
Shane L.

OK, DC, a tip for improved service .. ring the Tel$tra complaints line (so long as you genuinely have a complaint - like you alluded to above).

Originally Posted by 87County

OK, DC, a tip for improved service .. ring the Tel$tra complaints line (so long as you genuinely have a complaint - like you alluded to above).

Hee,hee,

You should see the history on our landline .... You can almost hear the intake of breath and the "oh ****" from the operators if you ring up.

For a couple of years we have been getting letters in the post saying we have NBN availabe via radio .... But it took so many years of fighting with Tel$tra to get the appalling ADSL service we have on now my wife kicked up a stink anytime I suggested moving to NBN ( $100 bucks a month for patchy ****ty adsl and a modem that overheats and dies constantly).

Anyway, with the rain the last few weeks, the connection has been up and down like a yo-yo ..... sick to death of it I rang Tel$tra. They agreed to move us over to the NBN, I booked it in for this week for the antenna install them modem setup Friday.......................................... This is Tel$tra though ................... sigh..............

The following day our ADSL died .... luckily after I downloaded the NBN emails. The times they gave me for NBN install were 8->12:00am 25/06 and 27/06 ..... I open the NBN emails, they say the install in sometime in july ....

so I ring up .... yep and hour down "No sir, your adsl is not disconnected, you have just entered the wrong password" (yes bloody bull****, it's never been changed). finally they decide to re-send a new password. Nope, that doesn't work. "Please you rign back tomorrow"..... So I do that, next guy tells me yes the adsl line is flagged for disconnection. It appears they have tried to merge my existing email address (so system login) over too the NBN killing off the ADSL and obviously the NBN is not working yet. He gives me the NBN contact details and says I need to call them and cancel my connection, then create a new one with a new login ................ AARRRRRRRhhhhh... another hour on the phone.

Alright, ring NBN ... they have no bloody clue what my issue is, so I ask them to at least verify the install date, if it's the 25th I'll just forget about the ADSL. They find yes I'm setup to have NBN installed, no appointment time/date has been made there end though ........... "Please hold" ... NBN rings tel$tra .... Nope no time/date has been setup there end either... "You will have to ring tel$tra back".....................

I really don't understand how tel$tra exists as a business. There god dman expensive and absolutely bloody hopeless..... They Have NEVER managed even the tiniest change EVER without completely screwing it up. It simply defies belief.

Now I've got the boss women ****ed off "I told you not to change anything" .... "I could have told you this would happen" .....

This is a task tel$tra must be doing thousands of times a day. How can they comprehensively stuff it up, every single time?

Guess what I'll be spending another hour doing as soon as I get home tonight. Gues how much I enjoy dealing with the useless sacks of **** at tel$tra

seeya,
Shane L.

Over the 12 months I have had 3 issues/problems with phone @ I/net and had all 3 resolved promptly and to my satisfaction with Telstra . I cant complain .

Yep, another hour wasted on the phone too the useless sacks of **** at tel$tra.... It sounds like they haven't even booked in the nbn, and they can't figure out how to re-able the adsl....... I have another "case manager" though..... Only tel$tra could screw every simple thing up this bad. No doubt in the world I will now get sent two bills from them now.... While having no connection at all for god knows how many weeks.... They'll be happy to fix the bill though the 5 times I have to spend an hour on the phone trying to get them to fix it again and again. ( yes I've been here before ) ......

Maybe I'm not in a 'Telstra only' area know with the nbn, so can tell them to stick there unbelievably hopeless phone/internet where the sun don't shine and go through someone else. Surely the cheapest crappiest provider I can find could never be as hopeless as tel$tra

Seeya
Shane l.
Ps: my wife telling me "I told you so" constantly helps.

Well, like any company, Telstra ain't perfect, & whilst we've had a few issues with them, to date we've always been able to resolve them.
A big plus for us, is that with Telstra, one always has the ability to go to one of their centres & sort out issues personally.
Pickles.

I recently had a major meltdown at iiNet, but despite that I must admit they did eventually fix the problem and they did have a system to be able to book a callback and they did call back within the specified time periods.

Sent from my D1 using overweight hamsters.

The house phone (land line) and cable internet are both with Telstra.

Occasionally we get problems, but knowing how to talk the talk, I can get faults fixed fairly easily & quickly.

Yes, I do take a bit of delight in upsetting their robots, oops, operators, but, once they have done their obligatory tests, I ask for the fault to be put out to second level support. This gets you to a linesman.

As soon as he calls me, I direct him to either the street pillar, or the junction box down the road. Yes, they will test from the exchange, and confirm it, but that's where the faults occur.

Just another trick for you. If you find that you are being transferred from Sales to Support to Faults to The Bathroom etc, ask to speak to a supervisor / team leader. Once they have this request, they cannot refuse it. Generally speaking, this person has English as their first language. It also means that as your complaint has been escalated, it will be logged as such, and must be followed thru.

And document everything. This is important, as WHEN you ring the ombudsman, you can relate your tale of woe accurately. Don't be tempted to embellish the truth, as you will be caught out. But, stick to the facts, and you will find that your problem is resolved quickly.


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