Thread: Disgraceful Conduct by Vodafone

We ditched Vodafone about 18 months ago at the end of our contract. It was sold to us as having really good reception at home......wrong. Couldn't use the phone in the house, every time it rang you had to run out to the verandah.

Ditched them, and now with Aldi - much, much, much better.

Ive been using Boost mobile for a while. They use the Telstra network (not 4G). Its been trouble free but is no frills, at $40/mth is ok. Boost now do automatic payments each month, so no getting on the phone to pay another month prepaid.

I wish I'd heard about Crazy John going broke. I would have signed up for a new iPhone then gone and picked my own carrier.

We had a similar thing happen with our two mobiles.
V guaranteed there would be no extra charges, but my sharp-eyed wife spotted that V had charged us for a month which we had already paid to Crazy Johns.
So she rang up and, after being shunted around 4 people, they offered us either a credit on our accounts or a cash payment, so it should be OK in the end.
Far as I know our plans haven't changed.

Signed up with Virgin on the Optus network on SIM only plans. Turned out cheaper then Crazy Johns or Vodafone and the coverage is more than adequate for the usage of the phones/their application.


I still run mine on Telstra for bush coverage but it costs me more than the other 3 combined. Jeez I hate telecommunications companies and everything that goes with them!

Originally Posted by nugge t

Can not believe what Vodafone have done in changing Crazy Johns customers over to Vodafone.

I had 4 mobiles with Crazy Johns and was contacted by Vodafone saying the company was being closed and we had to change over to Vodafone. They GUARANTEED that there would be no additional charges and the services would be the same. I confirmed 3 times that the costs/services would be the same and they even sent a letter confirming it in writing.

They said the new SIM cards would take 5 days...took 5 weeks. When we activated them the operator apparently "lost" the information so she phoned back the next day and we had do the whole routine again.

2 weeks after changing over I get an email saying, sorry, we made a mistake and the plans are not the same but we can give you a 4 month 50% discount on the extra $20/month cost, or you can go to another carrier without penalty.

This was obviously a deliberate strategy by Vodafone. If they could not work out that the plans were not the same, how the hell were customers supposed to work it out? They made a special point of GUARANTEEING that everything would be the same.

The kicker is when I phoned the Telecommunications Ombudsman they refused to accept a complaint because Vodafone had offered for us to change to another carrier without penalty. Talk about the Industry protecting the industry.

I think it is an absolute disgrace. I now have to waste my time hunting around and inevitably it is going to cost. If they had been upfront, fair enough, but to swap you over and then suddenly “realise they have made and error”, obviously hoping that most people will just fall in line is company behaviour at its worst.

Rant over..I have to go and find a new mobile carrier…

You should google unconscionable conduct and report it to ASIC