Thread: some people are robots and can't think outside the square GRRR!

Like at coles/woolies buy a box of cat food cans and instead of typing 20x.75c they scan one can 20 times. Or when they struggle to look up a routine, run of the mill piece of fruit or veg and you tell them what it is and they still flick through looking for the picture. Conversation usually ends with, "Like I said it's a pineapple."

Worse still, you give them loose coin to make the change easier or a single note, only to get a complete look of confusion. Nevermind.

Product knowledge is no longer appreciated in todays workforce. As long as they follow the procedure as documented in their instructional booklet.
They are the type that is cheaper to employ.

Originally Posted by mekon76

Like at coles/woolies buy a box of cat food cans and instead of typing 20x.75c they scan one can 20 times. Or when they struggle to look up a routine, run of the mill piece of fruit or veg and you tell them what it is and they still flick through looking for the picture. Conversation usually ends with, "Like I said it's a pineapple."

I'm very particular about how I pack shopping bags ie I don't like the meat in with the veg. Before self serve checkouts I would repack the bags at the checkout. When both my kids worked at Coles they would have regulars that would go through their checkouts because of the way they packed the bags. Now I just use self serve so I can pack my own bags.

Worse still, you give them loose coin to make the change easier or a single note, only to get a complete look of confusion. Nevermind.

Its always fun to hand over a handful of change and watch some teenager who can't do maths try and work out if you've given the right amount of money.

I have had a few placings by labour hire companies , where in the onsite induction , have been told not to think , just do as directed. The waste of time and pay would be well in excess of the equivelent of several days pay for a permanent employee.

The other "interesting" thing about Masters is that at around 9am each day, the staff have to gather around and shout their corporate "war-cry", in a pathetic attempt to create staff bonding I guess.
Really puts me off!
I couldn't work for a company that requires its staff to carry out this stupid American/Japanese practice. It's bad enough when sporting teams do it!

Alan

Haven't heard their war cry.

Do you know what they say?

I once applied to Colgate Palmolive and part of the recuitment was a bonding session where each person was given an animal name and had to make that anilmals noise.

I told them to get ****ed and walked out.

Bunnings? Product Knowledge? Hahahahaha, you are kidding right?
Most would not have a clue apart from maybe telling you what aisle it may be in. Last week I bought a couple of items in white plumbing fittings and black garden fittings. The black poly item did not have a tag, the woman at the check out suggested I just pay the same as the white item. I nearly choked and said not likely as the white plumbing versions are twice the price.
Masters has just opened up near us so hopefully they will give Bunnings a wake up call. Over the last 12 months Bunnings have gone to complete Crap. I am in there frequently and can guarantee on at least every visit they do not have at least one item on the self. Very common to see empty spots now. Then they seem to think it is ok to block aisles with cages of stock and EWPs or whiz around without looking and expect you to move. Then there is their latest trick of closing whole aisles for days with no access to products until they decide to reopen and not even the courtesy of them getting you the product.

Originally Posted by CraigE

Bunnings? Product Knowledge? Hahahahaha, you are kidding right?
Most would not have a clue apart from maybe telling you what aisle it may be in. Last week I bought a couple of items in white plumbing fittings and black garden fittings. The black poly item did not have a tag, the woman at the check out suggested I just pay the same as the white item. I nearly choked and said not likely as the white plumbing versions are twice the price.
Masters has just opened up near us so hopefully they will give Bunnings a wake up call. Over the last 12 months Bunnings have gone to complete Crap. I am in there frequently and can guarantee on at least every visit they do not have at least one item on the self. Very common to see empty spots now. Then they seem to think it is ok to block aisles with cages of stock and EWPs or whiz around without looking and expect you to move. Then there is their latest trick of closing whole aisles for days with no access to products until they decide to reopen and not even the courtesy of them getting you the product.

Masters is directly opposite Bunnings where I go.

Bunnings parking full.
Master easy to park plenty of VACANT spots.

Bunnings heaps of customers
Master very few at any given time

Bunnings queues at checkouts
Masters, self service check outs closed and 1 cashier to cope with the few customers.

Bunnings claustrophobic aisles.
Masters seems more open

Bunnings try and find assistance , staff hiding and talking amongst themselves in aisles.
Masters, plenty of staff to help you.

Bunnings 1 welcomer
Masters 1 welcomer and heaps of people in shop saying hello.

Bunnings try and carry your stuff to car.
Masters - had staff with trolley deliver to my car.

Bunnings , going profit big time.
Masters appears to struggle in the market.

Bunnings leading the way
Masters trying to get into the market , struggling

Bunnings more products, like sikaflex and other specialty fasteners
Master, no sikaflex lesser range of adhesives

Bunnings try to find a staff member to help

Masters, annoying loud repeated broadcasts over PA system.
customer assistance is required in plumbing,
customer assistance is required in plumbing,
customer assistance is required in plumbing, etc etc