Some businesses obviously dont want business

That's what happen when you make almost all your staff casuals with no job security. No loyalty shown by the employer, so many of the staff are only there until they find a better job.

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my "local" repco have good service.
ive had several audio installs done at autobarn but they dropped the ball a few times recently and their prices jumped, so they're off the list.

SCA have a great website but average service and what i conciser low quality products

We went for our regular southern forest trip today and the drivers side windscreen wiper blade flew out,dropped into an auto parts store in Pinjarra for a 6mm blade and they didn't have one and had to look in a parts book for one?????.$4.50 from the local servo had us mobile. Pat

Back to the OP.

Then they(local businesses) complain when people buy on line.

I'll give the thumbs up to one of my local businesses. Every time I've been there they have been very helpful and knowledgeable. I'm not a regular nor frequent customer. (For those around Penrith, it's Metropolitan Industrial Supplies http://www.metroind.com.au/

Recently, they didn't have what I wanted, so they ordered the very small number I needed and arranged for me to pick them up at the wholesaler's business down the road so that I would get them quickly.

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Originally Posted by Slunnie

I'm guessing with the trend of supermarkets making you work their registers for them, it wont be too long before Maccas make you cook your own hamburgers.

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Maccas already has customers doing their own ordering ins-store and paying at the machine. When I was touring recently, I used Maccas for free wifi and some of their steak salads. Staff tried to get me to use the machine and I said "If we do, many of you will soon be out of a job". The staff member didn't understand why.

In Woolies, I don't use self check out unless I have very few items.

i dislike self-service checkouts.
i refuse to use them.

You would be correct. Yet down the road at Cockburn completely different, I suppose as they have Autobahn and Repco next door and Ato 1 around the corner. The guys at Autobahn formerly MALS at Cockburn are great, so will go down there and get Plasti dip instead of Dupli Color. By all accounts Plasti Dip is better anyway. What annoys me most is it wasnt no thats all we have, it was being too inept to go out the back and check the pallet. I suppose as it was 20% off day they did not want to put out new stock.
Cheers
Craig

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Originally Posted by BMKal

Not just down there Craig. Same up here. Shaun went in to get some black wrap paint yesterday afternoon to start doing the wheels on his Amarok. They had one can of black and one can of blue on the shelves, and couldn't tell him if / when there would be more stock available.

I'd hazard a guess it was the same Super sign on the front of the building too. ;)

Fortunately, we have three other stores within spitting distance - Repco on one side of the road, and the big blue castle and Auto One right next door to each other on the other side. There's also a new ARB shop in where Solomons Carpets used to be - they are pretty well stocked with a lot of 4WD gear - AND they're Land Rover fanatics, with Ben and his wife owning at least five of the brand. :D

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Originally Posted by PAT303

We went for our regular southern forest trip today and the drivers side windscreen wiper blade flew out,dropped into an auto parts store in Pinjarra for a 6mm blade and they didn't have one and had to look in a parts book for one?????.$4.50 from the local servo had us mobile. Pat

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That is pretty unusual, they are usually very good. I probablly had a spare in the back of my wagon.

Yep but I am working casual atm and for crap money, but I still do the best of my ability and show ethics. Surprised a couple of managers with the extra I would do. Otherwise you just get bored.

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Originally Posted by CraigE

Yep but I am working casual atm and for crap money, but I still do the best of my ability and show ethics. Surprised a couple of managers with the extra I would do. Otherwise you just get bored.

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Of course that is the right outlook to life and work , it is difficult to maintain if in the casual loop for an extended period. There is the double fear of the tap on the shoulder and a few minutes later dismissed or more galling bypassed for a permanent position because there is a finders fee to be paid to the agency.
My experience has lead me to believe employees are to be regarded as disposable liabilities , and therefor customer service will slip even further