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Thread: Sad when good businesses become otherwise

  1. #1
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    Sad when good businesses become otherwise

    Hello All,

    There was an office furniture place locally that started off with one bloke who used to visit government auctions and buy used office furniture by the van load. The goods were loaded and transported back and put on the showroom floor. Bidding at auction, loading and delivery and in store service all provided by the same bloke. There were plenty of spare parts available at reasonable prices and some new office furniture for sale. The new stuff was in the minority. Over the years this business was my first port of call to buy new and second-hand office equipment; plus spare parts.

    The business changed hands. Now there are multiple staff in corporate uniforms and only new office furniture. I was informed a couple of months ago that a new replacement gas lift piston for my office chair would cost me $70. Yesterday, I walked in with the piston in hand and I was informed that a replacement piston would cost me $90. I was also asked was my old office chair really worth that much to spend the money on? There was a subtle move of the head towards the range of new office chairs.

    My reluctance to buy a replacement piston some months ago was because I had been doing internet searches and I knew what the range of prices were.

    After my latest contact with the shop I went back to the internet and contacted a supplier in the USA and after an email exchange - very prompt, polite and friendly at all times; I now have a new piston on its way for $63.35 AUD, which includes postage to my door. The majority of this cost was postage and the piston comes with a new bearing kit as well - it is also a "heavy duty" piston.

    It is sad to see when a good company changes hands and becomes the domain of outright profiteers. Where making a dollar means attempting to dupe people.

    Kind Regards
    Lionel

  2. #2
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    A possible reason for changing hands is that it wasn't economically viable anymore. Unfortunately the cost of doing business in Australia is higher and a lot of the reason for that is commercial rent. I've seen a lot of business go under for this reason.

    You are right Lionel it is very sad.

  3. #3
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    Quote Originally Posted by Pocket Rocket View Post
    A possible reason for changing hands is that it wasn't economically viable anymore. Unfortunately the cost of doing business in Australia is higher and a lot of the reason for that is commercial rent. I've seen a lot of business go under for this reason.

    You are right Lionel it is very sad.

    Hello Pocket Rocket,

    The original owner built the business up over at least two decades. They sold the business then they retired. The business has been under new management for at least a year now.

    Kind Regards
    Lionel

  4. #4
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    It will be interesting to see how long the business lasts.....

    At one point in time I worked for a country computer shop. The owner made a good living and employed about 6 or 7 techs ranging from blokes like my self with a reasonable range of skills to subsidised Centrelink supplied staff, some of whom went from being pot smoking doleies to actually having a career with the skills that they gained. Most of the income was generated between a combo of repair agencies for the big corporates such as Digital, Fujitsu, Bull, IBM etc and a nice little earner buying ex government computers by the Bedford van load and selling them to the local cockies with a copy of Windows and Office on them. The Centrelink provided staff did the refurbishment of the PCs.

    While I was still working there the owner decided that he wanted to do other stuff and sold the business to a local electrical engineer. Within 6 months I had "the talk" where I was told that as the most experienced tech and also the most expensive that I would not be required as the business wasn't generating enough income.
    The major reason for the drop in profitability was that the sale of second hand computers was deemed to be beneath the corporate image that the new owner wanted to project.
    Luckily for me I was offered a job with Digital in Canberra at double what I was being paid in the bush but the business didn't last all that long after I left being reduced to just the income from the agencies that were prepared to let inexperienced staff field their calls.

    Regards,
    Tote
    Go home, your igloo is on fire....
    2014 Chile Red L494 RRS Autobiography Supercharged
    MY2016 Aintree Green Defender 130 Cab Chassis
    1957 Series 1 107 ute - In pieces
    1974 F250 Highboy - Very rusty project

    Assorted Falcons and Jeeps.....

  5. #5
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    Same as REPCO - used to be a great business but is now my parts supplier of last choice - had some issues there today as I do every time I go there so only go when there is no other option.
    REMLR 243

    2007 Range Rover Sport TDV6
    1977 FC 101
    1976 Jaguar XJ12C
    1973 Haflinger AP700
    1971 Jaguar V12 E-Type Series 3 Roadster
    1957 Series 1 88"
    1957 Series 1 88" Station Wagon

  6. #6
    DiscoMick Guest
    I know someone who built up a great restaurant which was always packed and employed lots of staff. He sold it for a high price and went travelling.
    The new owner did everything wrong, sacked the good staff (who were snapped up by rival restaurants), cut the quality out of the menu to save money etc.
    The locals stopped going there, the place was empty and now, a year later, the doors are shut and it's up for rent. Classic case of how bad management can ruin a good business.

  7. #7
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    I've had some unbelievable poor service from various firms recently. My overwhelming experience has been poor to awful. I'm wondering whether its my age - just getting old and maybe less tolerant. Dont remember it like this 40 years ago though - but dont remember the bone ache , hearing loss bad eyesight etc either.
    Cheers,
    D
    1957 88 Petrol (Chumlee)
    1960 88 Petrol (Darwin)
    1975 88 Diesel (Mutley)

  8. #8
    Join Date
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    Had an interesting experience with my home split system air conditioning unit. It is about 11 years old and late last summer it started to run intermittently so I though I would get the local a/c company to have a look.

    Was told it was unrepairable as parts for it are no longer available, he showed me the part which was fauly and it had cracks in it so he said he would e-mail me a quote for a similiar new system. After a week I heard nothing so I rang him and he said he had sent the quote so I gave him my e-mail address again, waited another week.............nothing.

    Got in contact with another company who are listed as agents for my a/c unit, they came and said the same thing.............unrepairable as parts no longer available.

    Waited to I had enough money for a new unit and contacted another company who are heavily advertising in the local newspaper. They sent a technician out to advise on the type of unit needed.

    He asked me what the problem was and after I told him he had a look and said, the part that is faulty is really not essential to the operation of the unit and that he could by pass it. Which he did and the unit now works fine. I was only charged a call out fee.

    Guess which company I will be buying from when the a/c unit eventually dies!!!!!!!

  9. #9
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    Hello Ausfree,

    There is a gas fitter here who must be using the same playbook. My gas stove died. Due to my daily driver costing more to repair than the estimated quote I decided that the top of the line stove I had targeted to buy had to be put off for another time. A quick look on Gumtree located a second hand stove that came with a gas certificate.

    The seller said that the stove had played up with the oven going out. A gas fitter was called and they said the over burner was unserviceable. Since the stove was an older model the "parts were no longer available and you have to buy a new stove". The people did buy a new stove however for some reason they had to get another gas fitter to install it.

    The new gas fitter looked at the old stove and said, "I can drive three blocks from here and walk in and buy the replacement part off their shelf". So they did. The part was installed and the stove was tested and given its safety certificate. I asked the sellers who could I get to install the oven and they recommended the new bloke.

    Doing the right thing got the gas fitter more business and if asked I would recommend him to anyone. This will mean more business coming the bloke's way. Funny how old fashion good service and honesty attracts return customers!

    Kind Regards
    Lionel

  10. #10
    Join Date
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    The OP said the new staff were wearing a Corporate uniform, so was the business bought by a large, multi store organisation?

    If so it has probably gone down hill because the business is not really managed locally any more.
    Most of these large Corps are really run by a Head Office somewhere & the local manager is there to open the doors, roster the staff & make sure everything comes in under budget. They don't do the orders, get "planograms" of how the store should look & are basically someone to blame when things don't go well.

    There was a large locally owned Supermarket in a rural town (not far from here by our standards) that was a really good store. Kept bulk stuff for the property owners, delivered to the rail, truck or let the property next door pick up your stuff for you. Did Pensioners discounts & really supported the local sports clubs etc.
    When the owner decided he was getting to old & to get out the only buyers were a big Corp. Suddenly no more bulk supplies (didn't fit the business model), deliveries cost (a lot), sponsorship withdrawn or cut, no discount if you didn't have a customer card & so on.
    My friends that ran/owned properties around there go to the next town now.
    So a good business was made into a ordinary business. Yes, the new owners have cheaper product, BUT!

    It's like us, you come in & ask if I can get swing sets, furniture, you name it & I will either get it for you or do my best to at least. I sell all sorts of stuff because people asked me to.
    I don't think I or any small shop owner/manager knows or does it all but we do have the ability to make the decision immediately & react. We don't have to go through 15 levels of management to be told it can't be done.

    Hell, I sell some items I make no money on or loose money on just to keep the customers happy & coming back so they might/do buy stuff I do make money on.

    Jonesfam
    That turned into a novel?

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