Thread: Thinking about pulling the pin

[quote=DEFENDERZOOK]<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>

I tend to agree - but LRA should be looking after him as well.

Far out - after reading the entire thread - when it comes time to upgrade my rover - I am thinking a landcruiser might be better

[quote=RaZzA]

Originally Posted by DEFENDERZOOK

<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>

I tend to agree - but LRA should be looking after him as well.

Far out - after reading the entire thread - when it comes time to upgrade my rover - I am thinking a landcruiser might be better

well maybe you should think harder :wink:

Unfortuanately the problem is not just a Land Rover one. There are many dealers with bad attitudes and some that are great. It does become a problem when you do not have an alternative dealer. It does not matter who you bought the car through if it is warranty work they should supply you with a loan car for the entire time it is in the shop and if neccessary LRA should cop the bill. I believe somewhere in the customer LRA assist package it actually says this. LRA need to be pulling this dealer into line, sounds more like a Ford dealer.
Make an official complaint to LRA customer care and insist on talking to someone in a mangement position. Also as you had your car booked in for the required service and they did not fullfill it I would be presenting them with a bill for your time and fuel etc after the next service as they have not met their requirements knowing full well what was required. You are quite within your rights to bill them in such a way. If they do not pay employee a debt collector who will go to the shop and make a huge scene in front of their existing and potential customers. This will get their attention. Your time is worth money just as theirs is.
Our local dealer has always gone out of the way to make us comfortable should servicing time go over and normally would give us a demo while we were in town. When warranty work on the fender was being carried out they gave us a 130 tdi twin cab (used) for 3 days to take home to Kambalda and did not even charge us for the fuel used. Nearly wanted to keep the 130, if it was not a lot noisier than the Td5.
Try and find a good LR specialist that is not a dealer that is allowed to carry out warranty work and servicing (any licenced MTA member can service and stamp books legally without voiding warranty). There are a few about.
Good luck and I hope these moronic dealers that do not realise they may have had the chance to sell you your next vehicle, put you off Land Rovers.

Talkingto dealer today.

no dealer wil fit anything other than options supplied by the manufactuers.

starts next month all makes.

something to do with ADR.

no b/bar, no tint ect ect ( it will be got around but they are waiting for full details)

Michael.

Originally posted by HSVRangie
Talkingto dealer today.

no dealer wil fit anything other than options supplied by the manufactuers.

starts next month all makes.

something to do with ADR.
no b/bar, no tint ect ect ( it will be got around but they are waiting for full details)

Michael.

Something to do with B/S and profits more like it. Just 'cause they won't fit it, doesn't mean anything. There are ADR rules covering everything, so they're pulling their pud. Same with warranty. If you check their warranty details, a lot of what they claim as being outside or voiding is B/S as well.

[quote=hiline]

Originally Posted by RaZzA

Originally Posted by DEFENDERZOOK

<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>

I tend to agree - but LRA should be looking after him as well.

Far out - after reading the entire thread - when it comes time to upgrade my rover - I am thinking a landcruiser might be better

well maybe you should think harder :wink:

I don't think you're thinking at all :roll:

[quote=disco95]

Originally Posted by hiline

Originally Posted by RaZzA

Originally Posted by DEFENDERZOOK

<span style="color:blue">i dont think your problem is with land rover....but rather with your dealer....</span>

I tend to agree - but LRA should be looking after him as well.

Far out - after reading the entire thread - when it comes time to upgrade my rover - I am thinking a landcruiser might be better

well maybe you should think harder :wink:

I don't think you're thinking at all :roll:

i couldn't say it like that :? :?

Sounds like you have a pretty bad dealer that is really tainting your experience.

I could suggest you try Lawrences in Rocky, but I don't know if they would be any better. I get my Freelander serviced at Southside and they have been nothing but good to me.

Sadly you are experiencing the attitude of dealers when you don't buy from them. It sucks - I know - but its the truth. I have seen it happen with all makes.

Not sure what your booklet says, but mine says LR policy is to give you a loaner when they don't fix it first time. Sounds like you qualify for that, but your dealer doesn't play ball.

Whatever you do, DON'T write a really nasty letter. Write a letter outlining the issues and what you want them to do to fix the matter. Often this works much better than going in kicking and screaming (I know it is hard to resist the temptation). I have used this technique when I have had problems with electrical goods, and am starting to go down this path with my Jeep (dealer is stalling on replacing the power steering pump).