Thinking about pulling the pin

**PCH** · 21st February 2006, 09:28 PM

DiscoTDI,

This Dealer of yours is rubbish. Obviously you don't have too many options with other authorised dealers. Even in Melbourne there aren't too many Dealers to choose from.

I share your frustrations. I've had my fair share of problems with the D3 and its got to a point where the wife doesn't want to go 4WDing and camping anymore. I expressed this concern with my Dealer's Service Team Leader and how we have little faith in reliability. It's been back to the dealer more than 10 times for warranty repairs - mostly electrical and most recently tailgate wouldn't open The time spent driving 80km to and from the dealer plus the wasted time when I should be at work just adds to the inconvenience of owning a LR.

Having spent more than $90K not including roof rack, wheels and tyres on the D3 and to use the D3 just as a daily commuter is just a huge waste of money. I didn't buy the D3 for this purpose. It was bought for touring but if it ain't reliable then how can you trust it for touring. I don't want to be stranded in a remote place as a result of poor quailty. If I was to get rid of it in less than 1 year I would loose heaps of money likewise you are in the same boat. The other question is what would you get - Toyota? Nissan? Jeep? They all seem to have problems but maybe not as many as LR.

It's all a bit disheartning and very costly.

Did I make a mistake in buying a LR? I know of 2 other D3 owners and one D3 seems not to have had any problems like me and the other has had a few problems with the compressor and other errors but not as many as me.

I've given my D3 one last chance. If it can get to the 1 year service in April 06 (or in 2000km time) without an unscheduled visit for another problem then I'll reconsider not making a major complaint to the Dealer and LRA. I have about 60 days to go! Wish my D3 luck.

Apart from this rant I love the D3 and love driving it but you can only take so much inconvenience before something gives.

Chris

**DiscoTDI** · 21st February 2006, 09:33 PM

unfortunatly my dealer is 200klm away, the next closest is approx 450klm away. Its rather depressing

**DEFENDERZOOK** · 21st February 2006, 09:39 PM

send a letter off to land rover telling them exactly what you just us....
that you are too fed up to go running back and forth every fortnight....
and that you will seek compensation for time wasted on the same problem
over and over again.......
and mention the damage caused by removing and refitting all the trim....

then tell them to come and take it away and fix it......or give you your money back......
tell them its a buyback situation.......you are not happy with the product or the (lack of) service......
and that you are going to take further action as you have used up all your options and patience.....

and make sure this letter is printed on your solicitors letterhead.......

**DiscoTDI** · 21st February 2006, 09:49 PM

[quote=DEFENDERZOOK]send a letter off to land rover telling them exactly what you just us....
that you are too fed up to go running back and forth every fortnight....
and that you will seek compensation for time wasted on the same problem
over and over again.......
and mention the damage caused by removing and refitting all the trim....

then tell them to come and take it away and fix it......or give you your money back......
tell them its a buyback situation.......you are not happy with the product or the (lack of) service......
and that you are going to take further action as you have used up all your options and patience.....

and make sure this letter is printed on your solicitors letterhead.......

That is a good idea

**loanrangie** · 21st February 2006, 09:51 PM

Make more noise, my mate had problems with a brand new 2002 defender and after 12months of endless trips back to the dealer they replaced the vehicle with a new 2003 model. Sad thing is it was seen in the high country 2 weeks later - some poor bastard inhereted a bonati grey lemon !
A few months later after being stranded yet again he swapped it for a 2 year old l/c troopy.

**DiscoTDI** · 21st February 2006, 09:53 PM

Originally posted by loanrangie
Make more noise, my mate had problems with a brand new 2002 defender and after 12months of endless trips back to the dealer they replaced the vehicle with a new 2003 model. Sad thing is it was seen in the high country 2 weeks later - some poor bas**rd inhereted a bonati grey lemon !
A few months later after being stranded yet again he swapped it for a 2 year old l/c troopy.

What sort of noise do you recomend to get them to listen :?: and to who

**bigbugga** · 21st February 2006, 09:54 PM

One of the reasons I bought Nippon is the fact that WA is loosing Landie dealers fast in the bush, the City has a couple of big ones to service all the shopping trolly landies they are selling.

Even when I had my Disco and lived in the same town as a "good" dealer I prefered the service and PRICING elsewhere.

**DiscoTDI** · 21st February 2006, 10:02 PM

This shows how good my dealer is, my wife rang southside landrover in brisbane and started going off at them because we bought it there and they proceeded to tell her that the leaking windscreen was a technical bulletin SRS0117 dated 13/07/2003. The retards at Honeycombes have had 2 goes at this now and still dont know there own manuals.

**DEFENDERZOOK** · 21st February 2006, 10:14 PM

i dont understand them telling her about the technical bulletin.....

it is meant only for the dealers...obviously land rover have realised there is a problem
with the windscreen and they have put out a special "fix"....called a technical bulletin
which isnt in the workshop manual they "should" have......

so basically....they have the information to fix the problem....
maybe they are illiterate and cant read it...and there isnt enough pictures for them....?

tell your wife to call them back and tell them that since they have the technical bulletin
they have all the info they require to rectify the problem.....
and its up to them now to come and pick up the vehicle and do the job.....
(since they have already had a go or two....)
and insist also on a loaner.....you need to get around while its being fixed....

unless of course they are prepared to pay cab fares.......

**crump** · 22nd February 2006, 06:38 AM

Had the same drama with the fender rear door being warped, took 3 seperate trips of 200k each way to get it assessed, and then they had to hold on to it for a week after the 4th visit, but i did get a courtesy car when I whinged to the dealer, but not when I contacted LR about the fact that it had taken so much ****** around just to diagnose an obvios fault (you could see it was bent), they just rambled on that as long as the dealer was having a go, they were fulfilling their obligation.

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