Thread: Thinking about pulling the pin

We've all had these issues with LRA or PAG or whatever they call themselves. Whether they are any better or any worse than others, who knows. Certainly a few toy owners get the runaround from Toyota - "never heard of that before" seems to be in the toy customer traing, its repeated so often.

Only words of advice I can offer are:

1) The PAG helpline isn't there to help. They are the enemy. Its them you have to convince, not the dealer. The dealer is caught in the middle. As an example, I have in writing from PAG two totally different excuses as to why they knocked back my roof leak claim.

2) Play hard. I had solicitors lined up twice to go to court, & twice PAG backed down.

Regards
Max P

Originally posted by Tusker


Only words of advice I can offer are:

2) Play hard. I had solicitors lined up twice to go to court, & twice PAG backed down.

Regards
Max P

When a Corporate gets a demand letter from a Solicitor the company employees all scurry around trying to find out how to appease you and get out of the situation. Going to court usually is the last resort, they will look for alternatives to satisfy the irrate customer. Sometimes these are genuine promises and real fixes and others are attempts to mask the issues - it depends on their customer focus and ability to resolve the issues.

The more noise you make by demanding escalation to managment ranks in LRA will be the only way to make progress. You need to talk to someone and you need to get their name/no. Going through the Dealer will not have the same impact (too much filtering)

Chris

Guess it all depends on how hard you want to fight the battle. Of course, you shouldn't need to go to war in the first place.



<div class='quotetop'>QUOTE</div><div class='quotemain'>Thinking about pulling the pin[/b][/quote]

Did your D3 come with self-destruct as an option or standard?



Cheers
Simon

I'd be devastated if my cup holders didn't work.

I, who am about to purchase a new D3, is getting a bit scared after reading all this. May I ask here what the Landy Dealers are like here in Bris.? Forking out heaps of cash just to spend my time travelling to the dealer is not a turn on for me. I was looking forward to my first landy in 20 years.

Farnarkle

Ever tried talking to one of those TV consumer/current affair shows about the problem and lack of service??


A letter from your solicitor would be in order aswell.


I may be wrong but if the dealer cannot fix the problem and if the problem is reocurring, I am lead to belive that you can ask for your money back OR a new replacment. Best let the solicitor handle that one as it would carry more weight. I saw something about that on one of those current affair programs.

Ring up the office of fair trading and ask them for the rules of what goes.



I do hope that you can get it fixed.

Originally posted by Farnarkle
I, who am about to purchase a new D3, is getting a bit scared after reading all this. May I ask here what the Landy Dealers are like here in Bris.? Forking out heaps of cash just to spend my time travelling to the dealer is not a turn on for me. I was looking forward to my first landy in 20 years.

Farnarkle

Generally I've found most dealers good to deal with AFTER you have "befriended" them. I know that it shouldn't be necessary - but I ALWAYS take a sixpack of beer or two in for the boys who have worked on my vehicles over the years - every service. I know it adds $20 to the bill and half an hour of time chatting about 4WD's with the techs at home time, but I've always had exemplary results. You'd be amazed what they do with your car if they know you and think you'rew a great bloke. It really doesn't take much.

send letter via solicitor.

dont put up with the crap from the dealer.

may also rethink next car d3 hmmmmmmmmm?????

Michael.