Thread: Banks & Credit Cards

Certainly poor service.
You could ask them to email your statement, so they have no excuse about postal delays.
The statement certainly should be issued on the same day every month.

Originally Posted by 1950landy

For quite some time I have been receiving my Credit card account late & last month it came on the Friday the day before it was due to be payed so went to the bank on the Saturday to pay it but they no longer open on Saturdays. So then Monday was a holiday & didn't get payed until Tuesday so over due payment to be payed .
This month the payment is due today & have not received an account as yet , so went to bank this morning & found out with great difficulty how much I had to pay & payed it.
I did some research yesterday & found out under the Credit Card Accountability Disclosure Act 2009 that the account should fall in the same date every month so mine falls on the 4th but going back through the past 12months statements it is due is between the 2nd & the 9th of the month. Also under the act the time between when the statement is processed & due date should be 21 days , my bank is only giving me 10 days so this is why I am receiving the account late.
This has been going on for years & I have been asking my bank why they can't get the statement to me earlier & they have been blaming Aust Post & telling me to go to internet banking or allow them to do a direct debit. How can you trust a bank to just take money out of your account if they cant even give you the correct amount of time to receive & pay your account & we refuse to do internet banking because we have some one 3 times lock up our anti virus late on a Friday night & start looking for pin & passwords & when I have discovered that the anti virus is locked & have taken the computer for repairs I have been told I am lucky we don't do internet banking as they would have cleaned out our bank account by the Monday morning.
I have made an appointment with the bank manager to speak to him about the above & about going back through previous years statements to be reimbursed for over due accounts because the statements have not been received in time .

Our bank has also gone to no tellers there are people there to show you how to use the self service tellers so the line goes out the doors of the bank & it takes 10 times longer to do anything. I said to the girl helping me this is going to put you out of a job & she said no I will be here to help you & I said what will happen when every one knows how to use the machine what will be your job then & she just looked at me & didn't know what to say.

I would say after I have my appointment with the manager I will be closing my account with this bank & finding a bank that gives service to there customer's that is if I can find one.

In the digital age there is no excuse for not paying on time, your bank app on your phone or email on PC will remind you when a payment is due.

Originally Posted by loanrangie

In the digital age there is no excuse for not paying on time, your bank app on your phone or email on PC will remind you when a payment is due.

That's fine as long as you have been advised by the bank before the due date what the outstanding balance is - hence the conundrum here!

Originally Posted by loanrangie

In the digital age there is no excuse for not paying on time, your bank app on your phone or email on PC will remind you when a payment is due.

This morning they only gave me two choices to do internet banking or let them do a direct debit . If they gave me the correct 21 days between when statement is progressed & due date instead of only giving me 10 days then there would never be a problem because it would arrive before the due date.
They did offer to ring me every month to tell me how much I needed to pay . Can't see that happening.

If you can log onto Aulro then you can log onto your online banking and top up your credit card before it is due which will solve your problem.
If you know the due date then simply pay a couple of days before that

In a nutshell, banks are arseholes, pure and simple. I’ve gone to an Internet only bank now because I have no need of a physical bank any more and that’s working out well as their internet banking and app are really easy to use and setup how you want them. If you do need to talk to anyone, their call centre is local and I haven’t had to wait more than a few minutes for a phone call to be answered. Not for everyone, I get that but with no paper stuff coming in the mail and everything in front of me on my phone, iPad or laptop I find I know everything I need to at all times.

Originally Posted by 1950landy

I would say after I have my appointment with the manager I will be closing my account with this bank & finding a bank that gives service to there customer's that is if I can find one.

Everything is online. Everything. I don't have a wallet. One smart phone does everything. One day micro chips under the skin will do all this and still take pictures.

Not sure the bank will be too stressed about your patronage. Your disposition requires a lot of maintenance. I'm sure even the Banks can't believe people want to come in and see them. One generation away and people will be reflecting in disbelief with regards to people visiting banks. Personally, it's the last thing I would ever want to do, massive waste of time. The relationship with my bank is as follows. Don't call me, I'll call you.

Things are moving and changing all the time. Best get on board or otherwise be prepared to get left behind and even more frustrated.

I was with 1 of the big 4 for 40 yrs , home loans, business loans, the more i borrowed the happier they were to waiver things like C/Card yearly fees. When I became debt free , they started charging me to have their C/Card , to which i complained as was never a fee when i owed them money , why should i be paying 1 now. Long story short , my complaints fell on deaf ears so i closed my accounts and sold the shares i had in them as well.

40yrs a loyal customer and not even a question as to why i left. I know the state manager and bumped into him and got talking and when i told him, his answer was the bank was making no money out of me so they had to charge me for the card. I said to him my first loan with that bank was @ 19.6% interest , he just shrugged and said thats how it is these days.

Cheers Ean