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Thread: Can you get a recording of a Telstra/Customer phone conversation?

  1. 18th July 2019, 08:12 PM #1
    4xsama
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    Can you get a recording of a Telstra/Customer phone conversation?

    Hi,

    As the topic suggests, is it possible to get a recording of a conversation between my self and my Telstra customer service bud.

    Cheers
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  2. 18th July 2019, 08:26 PM #2
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    Quote Originally Posted by 4xsama View Post
    Hi,

    As the topic suggests, is it possible to get a recording of a conversation between my self and my Telstra customer service bud.

    Cheers
    They say it's recorded for "training" purposes, so I suppose you could ask someone in Customer Service management.
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  3. 18th July 2019, 09:23 PM #3
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    you can try

    i have played that game a couple of times over the years for clients and once or twice for myself

    never once got a copy of the recording i was chasing

    did win all the disputes tho it has to be said

    best of luck with it....
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  4. 18th July 2019, 09:31 PM #4
    BradC
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    Quote Originally Posted by 4xsama View Post
    Hi,

    As the topic suggests, is it possible to get a recording of a conversation between my self and my Telstra customer service bud.

    Cheers
    Record it at your end. As long as you start the conversation by letting them know the call is being recorded you're all good. In fact, just tell them it's being recorded even if it isn't. That tends to make people actually pay attention and get it sorted.
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  5. 18th July 2019, 09:42 PM #5
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    I did all my queries / disputes with Telstra online using the chat function, you select a box to get a transcript of the conversation by email .
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  6. 18th July 2019, 10:06 PM #6
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    Quote Originally Posted by goingbush View Post
    I did all my queries / disputes with Telstra online using the chat function, you select a box to get a transcript of the conversation by email .
    Plus I find I can understand them better that way Can you get a recording of a Telstra/Customer phone conversation?
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  7. 18th July 2019, 10:34 PM #7
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    Customers might not be able to, but the TIO (Telecoms Industry Ombudsman) should if you make a complaint.
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  8. 19th July 2019, 06:26 AM #8
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    Tried it a few years ago with the ANZ after I had given my “personal banker” specific instructions that she failed to act on and cost me a lot of money. They conveniently were unable to recover the recording....

    Shouldn’t you be able to use freedom of information act to get from Telstra?
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  9. 19th July 2019, 06:43 AM #9
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    Quote Originally Posted by travelrover View Post
    Tried it a few years ago with the ANZ after I had given my “personal banker” specific instructions that she failed to act on and cost me a lot of money. They conveniently were unable to recover the recording....

    Shouldn’t you be able to use freedom of information act to get from Telstra?

    freedom of incofrmation applies to govt only. not privt companies.
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  10. 19th July 2019, 07:29 PM #10
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    During a dispute with them, I suggested they play back the recording to prove I was right. They couldn't do it, even when I insisted, and subsequently backed down and paid up
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