Unfortunately this bad service was predicted to happen when they started getting rid of good Tech Staff inc Linies which was made easier for the staff by huge payouts offered. We waited for 3 weeks to get a Tech to call & investigate our problem (b4 NBN) He then said he needed to arrange a Cherry Picker which was going to take another 3 weeks. FFS! A great old lag T Tech arrived out of the blue one day chucked his ladder up against the pole, strung a new cable & was on the ground in "two shakes of a Lamb's tail" made the final connection elsewhere & Voila, job done. It is as though each Gang hasn't a clue what another repair gang has done or is doing or plans to do.
A scary thought is this geezer from the Asian subcontinent eventually could get a job with NBN & so the the crap service continues.