Printable View
As you can see - talking to the asian call centers where "no service" is the name of the game gets you no where - but going straight to the top gets action pretty quick. Now of course while the CEOs email is used, it does not actually go to him but his office action it as the CEO is still responsible if you remain unhappy - it gets stuff done.Quote:
Originally Posted by Roverlord off road spares
Garry
I found that when I was a club delegate to the Combined Council of Motoring Clubs and had a query for Dept. of Transport & Main Roads that was not being handled courteously and/or efficiently that an e-mail to the Minister, cc to local member and opposition Transport spokesman got good results. I learned to avoid telling the minister that I had three different answers from three TMR officials. Simply asked for a definitive answer to this question. No official would stick their neck out and say the Minister's decision was wrong.Quote:
Originally Posted by 101RRS
I am still waiting 1 month later & have now sent him another 1 week ago & still nothing, but I guess they think 2 or 3 months is prompt. The last time it took over 6 months for exactly the same problems we are having since connecting to the NBN as when we tried to connect to cable internet . All was fixed when they flicked the switch to put us back on to ADSL but unfortunately that cant happen this time. It was also quite difficult trying to send it with our connection dropping out all the time , had a bout ten goes at sending it.Quote:
Originally Posted by 101RRS
He obviously doesn't like you [bighmmm] but he likes Mario and myself.Quote:
Originally Posted by 1950landy
Every time I have contacted the email - I have received a response within a day or so.
Quote:
Originally Posted by Roverlord off road spares
Make the most of it, your next Telstra Tech could be an Eskimo/Inuit. [bigrolf]
Yes, it is great when you can have a conversation with the bloke when they can understand the problem. And then fix it.
Some of the old lag techs were very good &, "Stuff the rule book we'll find a way".
My bit is Telstra, IINET/TGP, Vodafone and every single NBN provider blames NBN before starting to help. NBN takes days to respond to any of them and we cannot kick them directly. My tip is to consider 5g home plans if they become available. NBN is honestly a shocker with out par. I fully appreciate 5G is large city only and to a large extent requires the rotten NBN to work.
Optus is rolling out some affordable home 5G plans already.
I mentioned this to a mate and he reckons 5G has a greater threat of Brain Cancer. I responded to him and said if that worries me now..Quote:
Originally Posted by NavyDiver
In odd times that we have had an NBN prob we contact our ISP who handle it & follow through with NBN. The last time was when the bushfires were on & the Base Station apparently ran out of battery power & NBN had to wait until the CFS gave them the all clear to approach the station. 1 hour we were off.Quote:
Originally Posted by Roverlord off road spares
Because we are with DO-DO for our mobiles, @ $5 P/M unlimited in Oz we use those but no Data. We also have the VOIP phone, but is only used to make a 1 off call P/M. to keep it registered with the ISP.
The Fixed Wireless BB is ok, although these days seems slower & probably due to the "Work at Homos" & school kids at home. but really have not noticed much difference to our previous Telstra Line connection which has always been crap anyway.
Probably the poor latency is due to me still using WIN XP Pro. I know,I know, don't say it.[bighmmm] [bigrolf]
The last week we have had limited internet which has been going on for 4 months since we connected to the NBN , Saturday we could watch Netflix but nothing else would work , Sunday we had nothing . I rang Telstra this morning to be told most of there call centres have been closed due to the virus & to do it on line , I ask you how do you do it on line with out internet service, any way after 3 hours of trying managed to get the internet working but slow. I tried to do it on line with same response & that I should ring on the phone , AROUND & ROUND IN CIRCLES, THE TELSTRA DANCE. while I still have internet i have sent my 3rd complaint to the CEO of Telstra but won't hold my breath waiting for a reply. I know these are tough times but I would phone & internet services are an essential service.
Well surprise, surprise I got a call from the CEO's office today only taken 3 emails & 3 months . My 1st email showed up as off shore so they ignored it , the 2nd he could not explain but was showing as resolved. He tells me Telstra have closed all there off shore call centres & are running on minimal staff in Australia . He also said he would assign a case manager , they will be the 5th case manager I have had since this started & not a call from any of them , but it could be 1 week may be 2 weeks or even longer, but they will look at giving me credits for the period starting from when the NBN was installed to when it is resolved. I won't do the :banana: yet we will see what happens.
Also he said the NBN had not been notified because even though the Premium Tech had written it was a job for the NBN they had forgotten to tick the box for it to be referred to the NBN. [bigsad]