Thread: Bloody Telstra

Login to your modem go to WiFi settings and change the channel from auto to 11-13 and set the output to high.

Three months to the day after writing to Andy Penn’s team I get another call from my second contact at the Telstra specialized customer contact team ( the first contact stopped replying to emails and phone calls) to advise me that the much threatened NBN can not deliver service via wireless broadband to my home. This I knew, and I had already advised Telstra that this was not a workable solution. To reaffirm this I had another NBN provider come and do a physical coverage survey (the tech was NBN but ISP was MyRepublic, a total useless organization from whom I am still waiting a refund and authorization to return the modem they shipped me, but that is another story). The outcome was there is no line of sight to the nearest NBN tower and the only option was via satellite. The tech was going to update the records to reflect this.
Telstra however insisted the desktop survey they did (via the published coverage maps) showed there was good coverage at my house. Again I know the maps show this but it is crap! They further insisted that if there is a coverage issues NBN have to provide a solution.
The second issue I have is mobile coverage, same story no line of sight. On a really good day we will get two bars out on the veranda but bugger all inside!. Which is great in winter when it’s below zero out side. On a bad day we get no signal at all.
Telstra are now pinning their (and by default my) hopes on installing a 4G antenna and amplifier to provide improved coverage for both my mobile and broadband. I have to cover half the cost of this!
As the crow flies I am only around 65kms from Sydney CBD. I have friends who live halfway between lightening ridge and collarenebri which is reasonably remote and they have much better and more reliable internet (and electricity supply) than I have ever had here in 25 years!
So the waiting continues, the order is in the system apparently for the 4G ‘solution’ so let’s see.

Sigh...

You have my sympathy TR. I went through this a while ago (posted on here) They do seem to operate under the guise of one size fits all.

Satellite was the initial favoured method but when the NBN geezer climbed onto the ridge of the roof with his Instrument & waved it around, things changed & he was able to pick up a signal from miles away at Lenswood. Many hills in between so ????? He then sends the readings back to somewhere unknown, they say ok or forget it. It must have been ok 'cos he went ahead & installed the Antenna on a tripod on the ridge, Looks bloody awful but hey.


Signal strength wanders up & down depending on how many users there are on the Tower & for the first week or two when people stayed in, it was abysmal. Today it's sort of ok but nothing as "fantastic" as they advertise. I can't be bothered contacting anyone to check & "tune" the system & waiting for hours in a phone answering queue.

Last time I did i was talking to some geezer in Seth Effrica & he was to follow up but didn't & as I didn't receive a "Send us your Feedback Form as normally happens I can only assume I was speaking to the Office Cleaner who was probably the nominated "Team Leader" for the day & he was closest to the phone when it rang.

I do keep reading good stuff about Aussie Broadband. Support is supposedly by All Australian staff (No Overseas Call Centre) so they could be a contact for you if you want to change ISP. I will certainly consider them if/when I need to.

I guess the antenna doesn't look really all that bad on the roof after you get used to it, as it is up there with a SKY Dish, an existing F to A Yagi antenna & 6.5 KW of Solar panels. SPACEX 2?

The Telstra mobile signal arond Doomadgee is very hit or miss. Silly, Doomadgee is not that big of a place.
Where we are it's OK other parts of town it's pretty bad. Ofcourse, all the roadhouse buldings are made of metal & the walls are full of Cat5 cable so your mobile dosen't work at all inside.
Telstra solution is something called Small Cell. What that is I don't know but they are supposedly putting up 3-4 ariels on the roof of taller buildings around town.
We will see how that goes.
Jonesfam

Does Doomagee have enough skyscrapers for that many aerials?

Originally Posted by V8Ian

Does Doomagee have enough skyscrapers for that many aerials?

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I said taller!
That means a peaked roof instead of a flat one.
And, smarty, we do have 2 2 story buildings, so there!

Originally Posted by jonesfam

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And, smarty, we do have 2 2 story buildings, so there!

How did you miss them, Ian. They are downtown in the red light district.

An old engineer would install Jonesfam ‘Ariel ‘ on the flat roof,

and V8Ian’s aerial on the peak roof