Thread: Bloody Telstra

Cancel the contract of those that don't pay - simple. Have a look at the customers payment history - I'd be at around 20 plus years at Telstra without a late payment (as long as I've been with them) - they can see this, so why penalise me for other people incompetence? There's no other business I would spend my money with that wants me to pay up front for something I haven't got yet - this is no different IMO. If you pre pay and they stuff something up it's a lot harder to get your money back. Does anyone here trust their phone supplier to always do the right thing? I sure don't.

all telstra is doing is moving from a post-pay model to a pre-paid model.

it removes peoples ability to get into debt with telstra. no more bill shock and telstra doesnt have to waste money chasing people.

Originally Posted by Eevo

all telstra is doing is moving from a post-pay model to a pre-paid model.

it removes peoples ability to get into debt with telstra. no more bill shock and telstra doesnt have to waste money chasing people.

It also will hurt the poorer people more when they can’t manage their payments. Banks charge quite a bit for a declined DD so things like this just hurt the people that can afford it the least, but they’re poor right so no one cares.

Although that doesn’t apply to me, it seems that Telstra don’t give a rats about that sort of thing but I think as a caring and compassionate society that we should and not let big business take (further) advantage of things to suit themselves at the cost of others.

And again - why should I pay for something I haven’t used yet? When I go to the Doctor, Dentist, Restaurant, etc I receive the service then pay for it.

It’s just motivated by greed is all.

Originally Posted by Homestar

It’s just motivated by greed is all.

how is it greed? telstra will get the same amount of money. and less people will get into debt. could say its doing poor people a favor by not allowing them to get into debt and downgrade their credit score.

Telstra will get the money 30 days in advance and earn interest on it, not much on one account but rather millions which is pro'ly what they have.

Originally Posted by Eevo

how is it greed? telstra will get the same amount of money. and less people will get into debt. could say its doing poor people a favor by not allowing them to get into debt and downgrade their credit score.

What Randlover said - keeping millions of dollars of others money up front is a friggin gold mine for them - Greed.

Telstra have 18.8 million customers according to Google - correct this if I’m wrong, but if they all had even the smallest plans - let’s say $30 per month each, that’s a metric **** load of money - imagine having that to invest on the short term stock market - they make squillions more at the expense of their customers - Greed.

As for it being good for the poorer people - you’re just grasping at straws now, no one has any sympathy for them or is thinking of them. They won’t win in any way, shape or form.

Originally Posted by Homestar

no one has any sympathy for them or is thinking of them

true, but it is one of the benefits regardless.

i dont think its unfair for a company to take actions to reduce debters or non payment.

Originally Posted by RANDLOVER

Don't spend money on a lawyer take them to the TIO The Telecommunications Industry Ombudsman (google.com)

Yep. TIO ups the ante considerably, and you wind up talking to a higher echelon person who can actually get things done.