Bloody Telstra

**4bee** · 9th February 2022, 03:26 PM

Originally Posted by 1950landy

Of late Telstra have started sending me reminders by text every couple of days tat the account is due , the 1st reminder is sent the day after I receive the account by Email , I receive the account around the 22nd of the month & it it is due the 14th of following month . I always pay by the the 12th even when they fail to send me an account . We have been with Telstra for 50 years & have never been late or not payed an account . Are Telstra doing this to all there costumers ? I find it an insult , makes me feel that I am not paying my account on time or not at all. I wonder if they are charging me for reading these text messages. I would not mind if the sent one message couple of days before the due date but to send every couple of days is a bit much.

This sort of crap annoys the **** out of me, not just Telstra, AGL & a few others. It is like they do not have a Data Base to check Client status. So you start at the beginning all over again.

BAAHHH HUMBUG!

**V8Ian** · 9th February 2022, 04:05 PM

All the telcos are trying to get their customers on pre-paid. All new contracts with Optus have a clause, allowing them to withdraw next month's fee, directly from the customer's account.

**travelrover** · 9th February 2022, 08:24 PM

Originally Posted by Metoikos13

From memory when I had one of these things you go to http://m.home in your browser (making sure the browser is actually connected via the modem). This will bring up the management home page. Username is "admin" and password is "admin", which is really secure

, so first thing you do change the password. This should give you access to all the modem management. Good luck.

Thanks Metoikos13, this is just what I used! Maybe they have improved the security ;-)

**4bee** · 9th February 2022, 08:48 PM

Originally Posted by travelrover

Thanks Metoikos13, this is just what I used! Maybe they have improved the security ;-)

Then they must have improved it out of sight as nothing you can do will succeed.

There is one way I know how to get into the thing, Have you got an axe?

**1950landy** · 9th February 2022, 09:44 PM

Originally Posted by V8Ian

All the telcos are trying to get their customers on pre-paid. All new contracts with Optus have a clause, allowing them to withdraw next month's fee, directly from the customer's account.

Yes, they are always onto me about letting them do direct debit , I tried that about 10years ago , trouble was they started taking a months payment out every couple of weeks by the time I realized they owed me quite money which they would not refund in a lump sum, they just took $20 off each months account until I had my full refund but didn't give me any interest. Stopped them doing direct debit as soon as I realized.

**JDNSW** · 10th February 2022, 05:41 AM

I have been a Telstra customer for over fifty years, and my experience of their billing department has made me absolutely determined that they will never get direct access to any of my accounts. They are untrustworthy (or incompetent or both), and it is almost impossible to get them to correct their errors. They seem to work on the basis of "if we make it hard enough, the customer will give up".

**1950landy** · 10th February 2022, 07:51 AM

Originally Posted by JDNSW

I have been a Telstra customer for over fifty years, and my experience of their billing department has made me absolutely determined that they will never get direct access to any of my accounts. They are untrustworthy (or incompetent or both), and it is almost impossible to get them to correct their errors. They seem to work on the basis of "if we make it hard enough, the customer will give up".

Same as most Gov departments , make it as difficult as possible until you give up & go away. Comes from being once owned by the Government .

**JDNSW** · 10th February 2022, 09:00 AM

I doubt it is that - their customer relations are a pretty exact copy of the major US telecoms such as AT&T and Verizon, which have never been government departments.

**101RRS** · 10th February 2022, 10:42 AM

Originally Posted by 101RRS

Email the CEO asking for his office to intervene and provide the required service.

Your visit to ceoemail.com

No follow up comment from the originator of this current discussion - I have used this email address of the CEO on a few occasions and it works well. One of the CEOs staff contacted me in response and the issue handed over to the Aussie service department - no asian call centre to deal with - issue was dealt quite quickly.

**1950landy** · 10th February 2022, 11:32 AM

Originally Posted by 101RRS

No follow up comment from the originator of this current discussion - I have used this email address of the CEO on a few occasions and it works well. One of the CEOs staff contacted me in response and the issue handed over to the Aussie service department - no asian call centre to deal with - issue was dealt quite quickly.

Last time I contacted the CEO 's office had a message back saying some one would contact me within 24hrs , about 6 weeks I got a call from an OS call centre from someone I could not understand , after 2hrs he said he would escalate my complaint & I would be contacted within 14days , still waiting 6 months later . I will admit the two times before I contacted the CEO there response was very quick & a solution found. At the moment I just put up with the daily drop outs starting at the same time every day 5.50am & continue to 10.30pm . I am about to get cable run from the modem to different parts of the house as Telstra tell me it is a WIFI problem after supplying 10 modem's . I have run a temporary cable from the modem to desk top which seams to fix the problem but is trip hazed in the hall way but dose not fix the total dropouts as soon as it rains which lasts for a few days after the rain has gone. I have reported this but they tell me they can not find anything wrong .

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