Reply With Quoteim not here to defend telcos, just want to point out that covid has resulted in the cheaper (compared to aussie) call centers closing and this has forced them to hire comparatively expensive australian call centre staff, which impacts prices.
YarnMaster
SupporterYes 90mbps Telstra increased the speed to the highest trying to fix the problem.Originally Posted by PhilipA
No internal brick walls & low set house built on slab so can't go under the floor , there is not much room left in the ceiling due to A/C ducting & were we need to go with the cable the roof is covered with solar panels so can't remove tiles to get through there . We did not have a problem with WIFI before the NBN , Telstra has increased our speed to the fastest speed & when it works it is very good & fast. but most mornings we have no internet or home phone from around 4.30am through to about 8am.then after that we have Netflix working but can't use the computer until around 9.30am . The Netflix in the bedroom is non existent . I will just have to bite the bullet & get someone in to run the cables. I had spoke to Telstra about running fibre optic in our house from the start & they told me it would not be needed.
To add to this about 10years ago we were talked into going to cable internet from that moment on we hade no internet for 6 months until the ombudsman told Telstra to reconnect us to ADSL , we did not have any internet problems from then until we connected to the NBN. So same cable coming in from the fibre same socket on the wall.
Our security cameras work on WIFI with out any problems sending images through the brick walls from out side , even the one in the garage which is remote from the house sends a clear image . We are also on our 3rd modem , Telstra just keep sending us them telling us , THIS WILL FIX IT. I believe it is a NBN problem due to the fact we had exactly the same problem with cable.
Swaggie
Subscriberim not here to defend telcos, just want to point out that covid has resulted in the cheaper (compared to aussie) call centers closing and this has forced them to hire comparatively expensive australian call centre staff, which impacts prices.
Current Cars:
2013 E3 Maloo, 350kw
2008 RRS, TDV8
1995 VS Clubsport
Previous Cars:
2008 ML63, V8
2002 VY SS Ute, 300kw
2002 Disco 2, LS1 conversion
Wizard
SupporterThe offshoring model 20 years ago made financial sense. 1 on shore resource cost around 15 offshore. This is no longer the case and while it may still be marginally cheaper to offshore these functions to some jurisdictions or territories the reputational damage is immense. Even Telstra (and the banks) are rushing to ‘repatriate’ many of these functions. But unfortunately they just do not seem to care about residential customers (no profit there) only corporate or government.
Cheers
Travelrover
Adventure before Dementia
2012 Puma 90 - Black
1999 Td5 110 Ute - White
1996 Tdi 300 Wagon - White
OldBushie
SupporterBut isn't it SOOOOO nice to be able to understand what is being said now instead of trying to decipher the usual Mumbai accent you had to put up with
You only get one shot at life, Aim well
2004 D2 "S" V8 auto, with a few Mods gone
2007 79 Series Landcruiser V8 Ute, With a few Mods.
4.6m Quintrex boat
20' Jayco Expanda caravan gone
Swaggie
Subscriberwell telstra has its call centres in the Philippines not mumbai, but yes it is nice.But isn't it SOOOOO nice to be able to understand what is being said now instead of trying to decipher the usual Mumbai accent you had to put up with
Current Cars:
2013 E3 Maloo, 350kw
2008 RRS, TDV8
1995 VS Clubsport
Previous Cars:
2008 ML63, V8
2002 VY SS Ute, 300kw
2002 Disco 2, LS1 conversion
Swaggie
SubscriberOK , I am not an expert but have fitted Cat5 etc to my second TV with translaters .Yes 90mbps Telstra increased the speed to the highest trying to fix the problem.
No internal brick walls & low set house built on slab so can't go under the floor , there is not much room left in the ceiling due to A/C ducting
You may have a clue from your stating that you have a WiFi security system.
Perhaps you have interference from the security system or something else,(wiFi aircon controller? or anything else WiFi)
My modem and most AFAIK have alternate frequencies that can be used to overcome interference. I share out mine so that all are not on one frequency eg phones, Ipad,Apple TV.
Too many Wifi devices on the modem will also cause it to slow down.
Do you have your first computer that has 90Mbps on a Cat5 to the modem? and all others on Wifi . Then the problem is with your Wifi NOT NBN.
Regards PhilipA
SysAdmin (Owner)
how many did they hire?
2 ?
because it is utterly hopeless at the moment trying to get any level of support out of all the major players
i deal with it on a daily basis as part of the job
2007 Discovery 3 SE7 TDV6 2.7
2012 SZ Territory TX 2.7 TDCi
"Make the lie big, make it simple, keep saying it, and eventually they will believe it." -- a warning from Adolf Hitler
"If you don't have a sense of humour, you probably don't have any sense at all!" -- a wise observation by someone else
'If everyone colludes in believing that war is the norm, nobody will recognize the imperative of peace." -- Anne Deveson
“What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.” - Pericles
"We can ignore reality, but we cannot ignore the consequences of ignoring reality.” – Ayn Rand
"The happiness of your life depends upon the quality of your thoughts." Marcus Aurelius
Our experience with NBN in Brisbane was Optus was useless and nothing was fixed until we insisted they escalate it to the NBN and get a tech out. Whole street had the same problem.
The tech repaired our connections between the street and the house. He also changed the modem to a different channel so we were not on the default channel. The service improved dramatically.
Here in Maleny we are still on ADSL and the best we are being offered is satellite, which is ridiculous considering the Sunshine Coast is over 300,000 people.
We have:
Had a tech repair the connections between house and street, which were over 30 years old and in bad shape.
Bought a new modem which is now the main modem.
Run Cat 5 cable to the other end of the house.
Plugged our old modem in and reset it as a wifi broadcaster.
This means we have 2 wifis with different passwords, but it works.
We also have a couple of $50 wifi boosters plugged in around the house.
It all works, but its a long way short of what was promised when the NBN was going to be all fibre, back before cost-cutting ruined it.
Still pretty Third World though. We had better internet in Thailand 15 years ago - it was 100 mbs.
Swaggie
Subscribera couple of thousand. in terms of net numbers, they are still behind.
Current Cars:
2013 E3 Maloo, 350kw
2008 RRS, TDV8
1995 VS Clubsport
Previous Cars:
2008 ML63, V8
2002 VY SS Ute, 300kw
2002 Disco 2, LS1 conversion
SysAdmin (Owner)
behind doesn't cover it sorry
4 weeks to get a reply from boost and haven't had a reply to my response
telstra still haven't answered at about 6 weeks to two jobs
optus, no reply as well but only 3 weeks
got a response from a small telstra reseller in 2 days, pennytel got that customers work and a thank you kindly for the service... i'll be pointing more their way if people don't need the extra bits
sadly many need options only the major players provide, me included...
and don't get me started on non exchange based redirected numbers...
2007 Discovery 3 SE7 TDV6 2.7
2012 SZ Territory TX 2.7 TDCi
"Make the lie big, make it simple, keep saying it, and eventually they will believe it." -- a warning from Adolf Hitler
"If you don't have a sense of humour, you probably don't have any sense at all!" -- a wise observation by someone else
'If everyone colludes in believing that war is the norm, nobody will recognize the imperative of peace." -- Anne Deveson
“What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.” - Pericles
"We can ignore reality, but we cannot ignore the consequences of ignoring reality.” – Ayn Rand
"The happiness of your life depends upon the quality of your thoughts." Marcus Aurelius
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