Just continuing the forklift thing, the basic principle for good training is you can't question someone about a topic unless you have previously ensured they have been taught the correct information about that topic.
You're not trying to trick people or get them to come up with original thinking. All you are doing is confirming if they know the correct answer or can competently perform the required task.
A good training system would have a handbook with paragraphs covering all the essential topics. Each paragraph would state the correct answer.
The questions would be based on the paragraphs and might even direct the candidate to read the relevant paragraph.
The candidate's challenge is to identify the correct answer in the paragraph and then tick the correct answer in the question.
I can remember times when I was reviewing proposed tests against course content and I couldn't find the correct answer in the course material, so I would reject the question and ask the author, 'How would someone know the answer to this question?' Usually the tester was assuming the person knew the answer, but had not checked if it was in the course.
In theory, someone who has never driven a forklift, but has good study methods, should be able to figure out the correct answers to a quiz test just by reading the course material.
However, being inexperienced, they would come unstuck in the practical test when asked to demonstrate they were competent to move loads.
That's when the trainer-assessor stands well back in a safe position!


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