Thread: response times OZ companies

It all depends on the supplier and there’s a couple of things at play.

Any generic email would go to a common mailbox - we have one at work ourselves which all office staff have access to - we check it throughout the day but it can be several hours before we see an email then reply to it. Biggest issue is lack of staff pretty much everywhere - we have a chronic shortage of staff - we would put 4 more on tomorrow if we could but in 12 months of advertising we haven’t managed to get more than one more driver.

We pay top dollar and it’s a great place to work but everyone that wants a job has one so we’re stuck like a lot of others and I can imagine that checking an alternative email would come low on the list of busy businesses.

Then there’s just the **** ones who set up a website with an info email then never bother to look at it. You eventually call them and they say ‘nah, we don’t do email’

So it could be one or the other of these things.

Those contact forms are crap, never had a decent response from any of them.

Originally Posted by loanrangie

Those contact forms are crap, never had a decent response from any of them.

I'll bet you got put into a few databases though.

Ordered six actuators for work from the usual company in September,delivery keeps getting put off,still waiting for return email sent last Monday,for a new estimate of ETA.

Ordered 3 from EBay,they were here in 5 days,same product,2% more expensive,freight was free.

Why would I bother with ordering them from the Aus supplier,ever again?

Contactors and overloads are the same,we generally buy around 60 to 70 a time.
Local electrical suppliers are rediculously expensive.
We order them from interstate,not only a lot cheaper,but turn up quickly.
Same for capacitors.
Usually buy over a hundred at a time,all different sizes,use an interstate supplier again.

I ordered a present yesterday around 2pm online from Sydney (I’m in Melbourne) - I got a text saying shipped at 6pm and it arrived at work 9am today - it can be done if the business has their systems set up correctly and actually want to make the effort that’s for sure.

Originally Posted by Homestar

- it can be done if the business has their systems set up correctly and actually want to make the effort that’s for sure.

But most don't, and then bitch because Bezos is a billionaire.

Originally Posted by Tins

But most don't, and then bitch because Bezos is a billionaire.

Yep, but it wasn't Amazon either - but another Billion $ company....

Originally Posted by Homestar

Yep, but it wasn't Amazon either -

I ordered a tool one Saturday at 16:00. It arrived on Sunday before 11:00. Sure, I have Prime, but...

Obviously the item was in stock.., somewhere.., but that's how you get repeat business. I know it's difficult to compete with the big boys, but that's no reason not to try. I would prefer to deal with the little bloke, and really only went to Amazon when the lockdowns prevented me from doing anything else, but it's hard to go back to someone who can't be bothered.