Thread: Lack of service.

It is a shame that in today's world there are people out there that don't do that extra mile for there customers. Mario and I never complain about customers ring us very late in the night of Christmas eve in hope we have a part for there car as they are leaving the next day after Christmas day. As all the suppliers are now closed for there break. I know people in business get tried and just want there holiday to start, but that extra 10/ 15 mins to do the job right goes a long way with there customer. And always gives that business a good review. I think bad reviews travel faster to there friends.
Mario and I knew around Easter and Christmas we would at least get 1 to3 people contacting us. I can remember a number of times Mario has taken parts to customers as well.
It seems some are out there to just make a quick buck and they move on. Heather

Everyone has to make a buck, but some people are passionate about making that buck. They’re the ones we remember and recommend.

I don't blame anyone for trying to hide a bit from the taxman, but if you work that way as least you should be prepared to offer a bit of back-up service to those paying the cash. I'll send him a text giving him 5 working days to fix it or I'll take action and inform the licensing authority of the problem plus a bad report on FB and see what he does.
I suspect he'll fix it ultra quick and I couldn't give a **** if he doesn't like me any more.
AlanH.

I had a mate who’s AC was badly bollocked by a “licensed fridgie”. As a result it dumped over 4kg of R22. I cut out his bodge and fixed it up. When we gave the responsible tradesman a call and asked for another 4kg of R22 (which is pretty $$$) these days, he baulked. I simply said to my mate tell him “either come and gas it up, or we’ll give the regulator a call and send them this twisted ball of brazed copper with a hole in it and point out it was your creation”. As if by magic the system wound up properly gassed and working.

Sometimes a simple threat of the respective authorities can go a long way. My uncle used to work for the dept of energy safety in WA. I used that a few times over the years also.

It’s a shame you have to twist those arms though.

Originally Posted by BradC

I had a mate who’s AC was badly bollocked by a “licensed fridgie”. As a result it dumped over 4kg of R22. I cut out his bodge and fixed it up. When we gave the responsible tradesman a call and asked for another 4kg of R22 (which is pretty $$$) these days, he baulked. I simply said to my mate tell him “either come and gas it up, or we’ll give the regulator a call and send them this twisted ball of brazed copper with a hole in it and point out it was your creation”. As if by magic the system wound up properly gassed and working.

Sometimes a simple threat of the respective authorities can go a long way. My uncle used to work for the dept of energy safety in WA. I used that a few times over the years also.

It’s a shame you have to twist those arms though.

I had a tenant in a shed,we owned,using an unlicensed(for AC repairs)self employed electrician doing work on his ducted AC.
Eventually the tenant got tired of the call backs,huge costs,and realised they were getting ripped off.
I had copies of six of the electricians invoices,bank statements where the tenant paid for the work,photos of the work.
This was all sent to the governing body,and they did absolutely nothing.

Their response was they are unable to do anything,and due to confidentiality could not say why.
What they did say is when the guy puts in for his split system ticket renewal,he may not get it.

So much for that governing body,as many of us on here probably know,they are absolutely useless,and a complete waste of money that we all have to pay every year.
And have to put up with their silly random checks which basically are just to show they are doing something.

Originally Posted by Roverlord off road spares

It is a shame that in today's world there are people out there that don't do that extra mile for there customers. Mario and I never complain about customers ring us very late in the night of Christmas eve in hope we have a part for there car as they are leaving the next day after Christmas day. As all the suppliers are now closed for there break. I know people in business get tried and just want there holiday to start, but that extra 10/ 15 mins to do the job right goes a long way with there customer. And always gives that business a good review. I think bad reviews travel faster to there friends.
Mario and I knew around Easter and Christmas we would at least get 1 to3 people contacting us. I can remember a number of times Mario has taken parts to customers as well.
It seems some are out there to just make a quick buck and they move on. Heather

All this is just one of the many, many reasons Roverlord Off Road Spares is loved by all the Land Rover community, Heather. Your dedicated service is a small part of who Mario was, and you are.

Thank you both.