Quote Originally Posted by incisor View Post
the TIO has a few good powers but its biggest power is in the way it charges.

each complaint ensures the isp pays a somewhat higher percentage fee in annual charges that the tio spend and recoupes from member isps.

the isp in your case is stuck be between a rock and a hard place it would seem to me.

and the isp cant go telstra as the tio doesnt do wholesale issues, oh and did i mention telsra has a big say in the makeup and running of the board ...

the whole thing is a rort imho

thats no excuse for poor customer service tho from the isp ... i imagine they are being swamped ....
Thanks for your enlightening explanation. If, as I suspect, the problem is a Telstra issue (my reason for thinking this is that it is a national dial-in number - presumably the local exchange must have some way of recognising this - and when it has been not working from either of my landlines (engaged signal), it does work (get a modem sound) from either my mobile or when my son in Yass dials it), then my ISP is, as you say, between a rock and a hard place - they can't fix it themselves, because it is a Telstra problem, but they are getting penalised for not fixing it.

John