No, one department - just that it takes multiple MPs pushing the same complaint before anything happens. It is worth remembering that if you are having a problem with a government department, they will respond much more rapidly and satisfactorily to a MP than to you. In this case I think the effective pressure was the Member for Dubbo, who is a non-aligned independent, and as such does not have to worry about treading on any toes - and has to be seen to be a good MP by her constituents, unlike the party hacks - my own representative is in one of the safest seats in the state; all he has to worry about is preselection!
John

