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That's a bugger mate!
I'm with DB, how do you think they got your details? Maybe it is a breach of bank security?
It is a pain how they stuff you around as if it is your "fault". As far as I am concerned they offer these wonderful services (and happily charge us for the privilege;)) they should make them secure. Don't let them push the guilt to you.
Which Bank ? Yep, that one !
They have processes to follow.. no immediate refunds possible, has to be investigated yada yada yada. Just peeves me totally.
No Treads, not yet.
A few years ago I had some suspicious transactions on my credit card to internet sites. I reported them to NAB and the money was refunded on the proviso that if the transactions proved to be mine a fee would be charged and the money deducted.
I doubt I'd be staying with an institution that did not immediatley refund the money from a SAVINGS account that, assuming owner had not lost his card, needed a card and a pin to access.Especially considering that if the card had been skimmed it was because of a failing of the banks security processes.
I suspect that my card was compromised by one of the old carbon imprints from a card machine in the days before a verification code was put on credit cards.
Regards,
Tote
I have two linked but separate accounts. My hard earned cash lives in one which has no credit or debit cards, cheque or overdraft attached, that way it can't be stolen by Romanians. I transfer a small amount into my everyday account as required so as to limit the loss if I am skimmed, robbed, scammed or otherwise taken advantage of.
BTW, hope it all works out Vlad.
Ralph
Keep pushing the bank - there is no reason it should take that long.
A lady at work got done to the tune of about $2K and I'm sure it was sorted out within days.
My wife accidentally left her card in a ATM - got distracted by an account balance that wasn't what she expected.
In the 2 minutes that it took her to walk into the shopping center, realise what she had done and come back the account had been stripped - around $800. She spoke to the bank and then filed a theft report with the police.
The bank (Westpac) gave her the money back within a few days.
I also know of people that have had false transactions on their credit cards - particularly a few months after returning from O/Seas. In all cases the bank has refunded the money - and reasonably quickly.
If its an ATM card, then all you should have to do is show that you still have the card with you. If anyone else has used your card overseas it must be a fake.
Steve
600 Romanian Ron is about equal to AU$300.
I've changed my mind about working for Customs.
Sorry to hear.
Simon
That Stinks>.
I'm with the NAB and have my accounts on a SMS alert.
Any transactions of funds transferring are blocked until I receive a unique SMS code to my mobile.... the transaction cannot proceed until I type that SMS code from my mobile into the tranfer of funds window.
Sorry to hear of your loss, time frame for the return seems a little rich to me.
Gave up the bank for credit union about 25years ago when they wanted the deeds to my home for a $2k loan to buy floor stock for my mower shop.
Hope for a speedy recovery of YOUR money.
JML
Have some personal experience with that - fraudulent charges on my credit card. On complaint, the bank reversed the transactions after about 4 weeks but were not interested in pursuing the matter with the people concerned despite many others also being affected by the same scam.Quote:
Originally Posted by 350RRC
i am on the other side of the coin..
looks like i may be out of pocket about 4k on a card transaction that was approved by the bank for a mail order purchase....
even tho a bank may approve a mail order card payment to a merchant there is no real guarantee you will end up with the money...
fairly sucks imho