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Thread: Is this an unreasonable request?

  1. #1
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    Is this an unreasonable request?

    We have been trying to fix Shamos transfer case on a Discovery 2. In the end we pulled it out of the car and took it to a mechanic as we had reached the limit of our knowledge. We picked the transfer case up this afternoon and put it back in the car only to find that now instead of being stuck in high range it is stuck in low range. This is after shamo paid near enough to $300 and to be told there was nothing wrong internally.

    Is it unreasonable to take the car back first thing tomorrow morning and expect for it to be fixed? Paying for parts that are needed to fix the problem isn't unreasonable but my opinion is that he shouldn't be paying for labour again.

    What are everyones experiences of not getting what they paid for? Is there hope or is Shamo up for another $300 or worst case more?

  2. #2
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    Yes, with the transfer case installed thats unreasonable. you only took him the case in the first place so hes got no obligation to carry out the works required to remove the case for further repair work at his expense.

    if you take the transfer case out and its still not working taking the transfer case back to him for him to have another go at is OK, But be prepared to foot a hefty bill and to be told to kindly go away and not come back if he bench tests it and it comes up ok.

    A quick phone call first may reveal that hes willing to eyeball it and thats where I suggest you start.

    you may find that the Tcase in itself is ok and that when its been put in that the linkages have fouled or havent been correctly aligned.
    Dave

    "In a Landrover the other vehicle is your crumple zone."

    For spelling call Rogets, for mechanicing call me.

    Fozzy, 2.25D SIII Ex DCA Ute
    Tdi autoManual d1 (gave it to the Mupion)
    Archaeoptersix 1990 6x6 dual cab(This things staying)


    If you've benefited from one or more of my posts please remember, your taxes paid for my skill sets, I'm just trying to make sure you get your monies worth.
    If you think you're in front on the deal, pay it forwards.

  3. #3
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    Quote Originally Posted by Blknight.aus View Post
    Yes, with the transfer case installed thats unreasonable. you only took him the case in the first place so hes got no obligation to carry out the works required to remove the case for further repair work at his expense.

    if you take the transfer case out and its still not working taking the transfer case back to him for him to have another go at is OK, But be prepared to foot a hefty bill and to be told to kindly go away and not come back if he bench tests it and it comes up ok.

    A quick phone call first may reveal that hes willing to eyeball it and thats where I suggest you start.

    you may find that the Tcase in itself is ok and that when its been put in that the linkages have fouled or havent been correctly aligned.
    It doesnt have linkages mate, just one cable and its fine, no fouling at all, everything has been put in properly and should be running fine.

    Shamo

  4. #4
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    Based on a non mates rates business model

    I still stand by ringing him first.

    If it was me on the greasers side I wouldnt want the whole vehicle for a few reasons

    1. The rest of the vehicle isnt my problem
    2. if there is a problem with the Tcase moving the vehicle may cause more damage
    3. There might not be space in the shop for the vehicle.

    then again if you were dealing with me and you had had the decency of calling first Id have laid ^^^that on you then offered up a time suitable to me when I would have a hoist/space free and providing that you were willing to accept responsability for getting it down to me, were willing to pay for removal/refittment of the Tcase (if required) then yes bring the vehicle down and I'll honour the warrenty.

    If you didnt want to run that game I'd simply tell you to bring me the Tcase.

    Mates rates I'd have probabley done it on a call out over a BBQ and some beers in his garage from under the vehicle to work out what was wrong then fixed it.
    Dave

    "In a Landrover the other vehicle is your crumple zone."

    For spelling call Rogets, for mechanicing call me.

    Fozzy, 2.25D SIII Ex DCA Ute
    Tdi autoManual d1 (gave it to the Mupion)
    Archaeoptersix 1990 6x6 dual cab(This things staying)


    If you've benefited from one or more of my posts please remember, your taxes paid for my skill sets, I'm just trying to make sure you get your monies worth.
    If you think you're in front on the deal, pay it forwards.

  5. #5
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    Quote Originally Posted by Blknight.aus View Post
    Based on a non mates rates business model

    I still stand by ringing him first.

    If it was me on the greasers side I wouldnt want the whole vehicle for a few reasons

    1. The rest of the vehicle isnt my problem
    2. if there is a problem with the Tcase moving the vehicle may cause more damage
    3. There might not be space in the shop for the vehicle.

    then again if you were dealing with me and you had had the decency of calling first Id have laid ^^^that on you then offered up a time suitable to me when I would have a hoist/space free and providing that you were willing to accept responsability for getting it down to me, were willing to pay for removal/refittment of the Tcase (if required) then yes bring the vehicle down and I'll honour the warrenty.

    If you didnt want to run that game I'd simply tell you to bring me the Tcase.

    Mates rates I'd have probabley done it on a call out over a BBQ and some beers in his garage from under the vehicle to work out what was wrong then fixed it.
    I don't know if I'm reading your reply wrong or not Dave but I'm just asking the question to try and get it resolved without upsetting the mechanic and shamo loosing out. The mechanic has been very nice in the past and I hope he will be again tomorrow.

    It is good to get your opinion Dave seeing that you are in the business. I did think about the fact that we only took the transfer case in and not the whole car and for them to foot the bill of removing it isn't fair.

    We did try to move the little stick ontop of the transfer case before putting it back in the car and it didn't move but put this down to not having the right leverage. It is the same problem as when we took it in just low range instead of high now.

  6. #6
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    ummm hang about.........

    have you got a rave cdrom.....

    just to be super stupid.....

    you (or the people who fitted up the tcase before you) havent mixed up the CDL actuator stub with the hi/lo selector.

    can you move the actuator at all?

    assuming you cant and without having seen it... and assuming that its had a strip and rebuild.

    putting the selector housing assembly together onto the front output housing (what I call the foot of the tcase) if this has been put in with the selector in the wrong position relative to the range selected then you should be locked in one gear or the other and the selector wont be able to move.

    its not easy to rectify this without dropping the tcase but it can be achieved by lowering the box a few inches. (you dont even have to remove the propshafts).

    call the bloke ask him how he wants to handle it.
    Dave

    "In a Landrover the other vehicle is your crumple zone."

    For spelling call Rogets, for mechanicing call me.

    Fozzy, 2.25D SIII Ex DCA Ute
    Tdi autoManual d1 (gave it to the Mupion)
    Archaeoptersix 1990 6x6 dual cab(This things staying)


    If you've benefited from one or more of my posts please remember, your taxes paid for my skill sets, I'm just trying to make sure you get your monies worth.
    If you think you're in front on the deal, pay it forwards.

  7. #7
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    Hey Dan/ Shamo....... in my book and as far as I know...when I get repair work done it is has a warranty attached to it for X amount of time. I also make sure it has from the get go. Therefore if you take something into be fixed.....it is meant to be fixed. If its not fixed...I take it back to be fixed as it is meant to be. If you go in with one thing...such as this...and come back and it has caused another problem...that is on the repairer and if they want continued custom....will fix it as part of the original payment.

    Regards

    Stevo

  8. #8
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    Hi Fish and Shamo,

    The possibility is that the lever inside the shift housing has been assembled the wrong side of the shift rail cut away, this will cause this exact symptom. When refitting the hi lo shift housing the lever can miss its spot and go in anyway, making it impossible to shift high to low or visa versa .

    An easy fix BUT the TC will need to be dropped down a fair bit to reach it. Not an easy task in a D2 with those welded on chassis brackets (Who thought up THAT 'improvement' over the D1???)

    I would certainly give them a call and ask them if it is possible for them to rectify it themselves, on a hoist? How far away from you are they?


    JC

    JC
    The Isuzu 110. Solid and as dependable as a rock, coming soon with auto box😊
    The Range Rover L322 4.4.TTDV8 ....probably won't bother with the remap..😈

  9. #9
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    IF it has been assembled incorrectly by someone else then yes prob a bit much to expect them to fix for free but if it is the tf case then should be covered by their warrenty but its only fair to give it back the same way you gave it to them in the first place (out of the truck)

  10. #10
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    Would have to agree that the TC should be covered but since they didn't remove/fit then if it is there that the problem lies then it's a new job so new bill and warrantie.

    Most places would be willing to give it a quick look to see if it's internal or the selector.

    I would give them a call and explain the problem and see what they say first.

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