Thread: Service: Engel rubbish ARB unbeliveable

As some of you may have read on here that i was looking for somewhere to service my Engel as it was not working .

Well i found the engel official place on the Brisbane Southside and sent my 3 year 8 month old engel , which had stopped working, in to be looked at .

I paid my $55 inspection fee and then waited. A week later they phoned me to tell me that the Compressor had gone and a new temp gauge was needed too. And the cost would be nearly $700. Well after i picked myself off the floor. The chap said that i should scrap it if i was not happy with that price and they would give me $45 for the fridge for scrap. I did tell them i would rather throw it in the sea than sell it to them for $45.

I then spoke to Engel as i was not happy. Who did not want to know and told me Oh Well this happens and that is how much it will cost to fix . I was very annoyed by this point as i thought these things were supposed to last for years and are almost Heirlooms .

As my wife is about to drop Kid number 2 anyday the thought of spending $700 on a fridge was pretty much a no go

As i have said i have a 40Ltr engel but it is in fact an ARB badged engel , so i thought i would go and see the arb shop i bought it from and ask them if there was anything they could do for me . I was hoping a bit of a donation towards getting it Fixed. So off i went to the ARB at Nudgee in Brisbane. Got there and spoke to Alan and told him the state of my engel. At which point before i got to the end he said Yeah you expect something you paid $1200 to last more than 3 year 8 months so bring it in and we will fix it for you no problem and no charge.

Well about a week and half ago i dropped it of at ARB Nudgee and got a call today from Alan to say come and pick it up it is fixed, New compressor and new temp gauge and all is working fine .

Well I can't believe the service i have got from ARB ,

Thought i would share this with you all as we are all guilty of slagging of companies for bad stuff so should congratulate a company when they do great stuff for us

Yup, still got one from the early 70's. Noisey as an ISUZU but still chills yer beers.

Good on ARB though - I have always had good dealing with ARB - my only beef is their prices - other than that the service is usually pretty good.