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Thread: Service: Engel rubbish ARB unbeliveable

  1. 13th November 2009, 08:12 PM #1
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    Service: Engel rubbish ARB unbeliveable

    As some of you may have read on here that i was looking for somewhere to service my Engel as it was not working .

    Well i found the engel official place on the Brisbane Southside and sent my 3 year 8 month old engel , which had stopped working, in to be looked at .

    I paid my $55 inspection fee and then waited. A week later they phoned me to tell me that the Compressor had gone and a new temp gauge was needed too. And the cost would be nearly $700. Well after i picked myself off the floor. The chap said that i should scrap it if i was not happy with that price and they would give me $45 for the fridge for scrap. I did tell them i would rather throw it in the sea than sell it to them for $45.

    I then spoke to Engel as i was not happy. Who did not want to know and told me Oh Well this happens and that is how much it will cost to fix . I was very annoyed by this point as i thought these things were supposed to last for years and are almost Heirlooms .

    As my wife is about to drop Kid number 2 anyday the thought of spending $700 on a fridge was pretty much a no go

    As i have said i have a 40Ltr engel but it is in fact an ARB badged engel , so i thought i would go and see the arb shop i bought it from and ask them if there was anything they could do for me . I was hoping a bit of a donation towards getting it Fixed. So off i went to the ARB at Nudgee in Brisbane. Got there and spoke to Alan and told him the state of my engel. At which point before i got to the end he said Yeah you expect something you paid $1200 to last more than 3 year 8 months so bring it in and we will fix it for you no problem and no charge.

    Well about a week and half ago i dropped it of at ARB Nudgee and got a call today from Alan to say come and pick it up it is fixed, New compressor and new temp gauge and all is working fine .

    Well I can't believe the service i have got from ARB ,

    Thought i would share this with you all as we are all guilty of slagging of companies for bad stuff so should congratulate a company when they do great stuff for us
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  2. 13th November 2009, 08:41 PM #2
    MickS Guest
    I reckon that one act of good will is worth more in word of mouth than any advertising could hope to be...well done ARB..
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  3. 13th November 2009, 09:02 PM #3
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    This may come as a surprise but have you ever heard of a Statutority warranty that covers any article long after the actual warranty has expired.
    Its a trade practices act warranty and states that any article is covered for what is considered as a reasonable time and state.

    So, for an expensive article like your engel for example, it is probably reasonable to expect it to last for a fair amount longer than the 3-4 years it has.

    Somebody has I am sure tried it on at ARB and mentioned the stat warranty and they know they are probably going to have to cover the repair should push come to shove.

    I did similar when my phone gave up two weeks after warranty(1yr) and they acknowledged it.

    Good on you for persisting too.
    We live in such a disposable world, good tools and cars and the like should be repaired not just disposed.
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  4. 13th November 2009, 09:03 PM #4
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    I had a snorkle fitted at ARB Coopers plains,& it wasn't quite done correctly.Once they realised there was a problem,they were keen to sort it out & made every effort possible to rectify the slight problem.

    I also say well done ARB


    They don't make them like they used tomy Engle is over 25 yrs old,has been banged & thumped while travelling all over the country & still goes fine........
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  5. 13th November 2009, 09:20 PM #5
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    Yup, still got one from the early 70's. Noisey as an ISUZU but still chills yer beers.

    Good on ARB though - I have always had good dealing with ARB - my only beef is their prices - other than that the service is usually pretty good.
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