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Thread: LAND ROVER ACHIEVES HIGH RANKING IN J.D. POWER AND ASSOCIATES 2009 SALES SATISFACTION

  1. 10th December 2009, 09:43 AM #1
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    LAND ROVER ACHIEVES HIGH RANKING IN J.D. POWER AND ASSOCIATES 2009 SALES SATISFACTION

    MEDIA INFORMATION
    FOR IMMEDIATE RELEASE: 10 December 2009
    Page 1 of 2
    LAND ROVER ACHIEVES HIGH RANKING IN J.D. POWER AND
    ASSOCIATES 2009 SALES SATISFACTION INDEX (SSI) STUDYSM
    Land Rover is proud to announce today that it has achieved the 5th highest score in the
    industry for customer sales satisfaction, in the recent J.D. Power and Associates 2009 Sales
    Satisfaction Index (SSI) StudySM. Land Rover finished above the industry average for luxury
    brands, ahead of manufacturers such as BMW, Porsche and Audi.
    The study is a comprehensive analysis of the new-vehicle purchase experience and is based
    on responses from over 48,000 owners and lessees of new vehicles registered in May and
    June of 2009. Overall customer satisfaction is measured based on five factors: dealership
    facility; salesperson; paperwork/finance process; delivery process; and vehicle price.
    "Land Rover dealers deserve individual and collective praise for delivering such a superb
    shopping and buying process for our customers," said Gary Temple, President, Jaguar Land
    Rover North America, LLC. "The top goals of this organization are to deliver world class
    quality products to our customers with a world class dealership sales and service experience.
    These high rankings out of 37 brands in the industry coupled with recent dependability and
    customer service accolades show all of our efforts towards these goals are paying off."
    About J.D. Power and Associates
    Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing
    information services company operating in key business sectors including market research,
    forecasting, performance improvement, training and customer satisfaction. The firm’s quality
    and satisfaction measurements are based on responses from millions of consumers annually.
    For more information on cell phone ratings, car reviews and ratings, car insurance, health
    insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit
    of The McGraw-Hill Companies.
    -END
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  2. 10th December 2009, 02:20 PM #2
    Rangier Rover Guest
    I'm sorry but that is utter B/S Ask many others. Bit like banks, doesn't matter how many they turn away

    Where do they get those figures from The odd Rangie sport owner etc.

    Lets talk about the real people in the real world.
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  3. 10th December 2009, 04:35 PM #3
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    I dont understand,,
    its a survey of new car owners,,
    arent they real people?
    arent you happy that LR have turned their products and services around?
    "How long since you've visited The Good Oil?"

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  4. 10th December 2009, 05:36 PM #4
    Rangier Rover Guest
    Quote Originally Posted by Pedro_The_Swift View Post
    I dont understand,,
    its a survey of new car owners,,
    arent they real people?
    arent you happy that LR have turned their products and services around?
    As you may be aware I have a new ride. We started with Land Rover but unfortunately the sales people treated us the wrong way My wife now wants nothing to do with them as was highly offended. It may be obvious we were serious as have just spent over 50k on a japper
    That's sales not customers I suppose. Just like banks as I pointed out before.
    My sister works in sales so contacted Land Rover Australia and you can guess how far that went. No he's not in. Leave your number and we'll call back. Still waiting...

    Bit sad all this really. We have had Land Rovers in our family since 1948 so you should understand why I'm disappointed in this part.
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  5. 10th December 2009, 06:15 PM #5
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    Hhahahahahah RIGGED!!!!
    Our Land Rover does not leak oil! it just marks its territory.......



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  6. 10th December 2009, 08:38 PM #6
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    The US market is probably a a fair bit different to Aussie (lack of) market.
    Can't really tar both LR-USA and LR-Aus with the same brush, at least we get Defenders here, even if the salesfolk don't want to sell them
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