Dead Touch Screen in D4

**Watpub** · 16th October 2011, 08:53 AM

Hi folks,

Driving back from work yesterday (Saturday) my touch screen in my D4 HSE went completely, totally, utterly dead and has remained so ever since.

I was listening to some garbage on the radio and decided to switch it to the iPod. I hit the Mode switch on the wheel twice in rapid succession and death - instant and final. No screen, no sound, zilch. When I reverse an error appears on the panel advising that there is a problem with the camera system - presumably because it can't display anything. I did have a trailer hitched up at the time but can't really see how this could have caused the problem. At the moment I've got no radio, no gps, no bluetooth, no cameras - my God how did we ever live without 'em?

I've checked the fuses (what a mongrel that is!) but they seem fine. I'm going to contact a dealer first thing but I as wondering whether any one else has experienced the same or has any clues. I don't really want to go dicking around the internals at this stage because of warranty issues.

Also I resorted to RTFM - read the #$%^ manual - for the first time. There's a lot of gumph about Alpine and such. Does anyone whether these are an Alpine unit? Makes no diff, just wondering.

Any help, advice, info appreciated.

Ron

**outbacktourer** · 17th October 2011, 07:38 AM

I've had my screen shut down when connecting my iPhone on one occasion and then on another when I think I touched the iPhone connector against a metal travel mug. I reason that on both occasions I may have 'shorted' the connector with some kind of static elctricity.

In any case, the immediate reaction was a shutdown of the screen and everything associated. On the first occasion the car did not come to life until left overnight. On the second occasion a sleep for about 20min brought it back to life.

I have nothing scientific to add but suggest that the system is protecting itself from something and a reset (nex and lie down) will fix it.

OBT

**Watpub** · 17th October 2011, 09:20 AM

Thanks Outbacktourer.

It's been dead for a couple days. The bex (and the swearing) failed to bring it back.

I took the vehicle into the dealers today. Apparently the dead touch screen was caused by a software failure. They downloaded new software which immediately resolved the problem and got things working again. So if you're touch screen dies like mine, it may be a "software issue" as the dealer described it.

Umm, the only downside is that I've lost that sultry female British voice on the nav and audio - been replaced by a Yank!

Ron

**kenl** · 17th October 2011, 10:23 AM

I think you can get your girl back by changing the language on the opening Nav screen, the annoying one where you have to press agree every time.

**Watpub** · 18th October 2011, 05:59 PM

Thanks kenl, done the deed - I'm happy now.

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