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Thread: Am I being short changed by my service schedule?

  1. #1
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    Am I being short changed by my service schedule?

    Hi all,

    I'm starting to get a bit suss about the service claims on this D4.

    From new my car told me to get a service when it was 9 months old and had done 16,000Km's. I gave it the benefit of the doubt and thought maybe the time clock for the 12months (or 24,000Km's) was running from the day it left the factory so the earlier than expected time frame was taking into account added transportation time from factory to me.

    However, yesterday I got a brief message on the central display saying next service due in 2,250km's then it went away. This is annoying as I have only done a further 6,500km's since last service which was 5 months ago.

    This is not how it was explained to me or how it states in the schedule.

  2. #2
    Join Date
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    There is a health check service at 12,500ks (things only changed if needed)

    First service is 24,000ks, so if you have 24,000ks up, it is due for it's first service.

    While it's in, mention your getting the service message before it's due.

    Baz.
    Cheers Baz.

    2011 Discovery 4 SE 2.7L
    1990 Perentie FFR EX Aust Army
    1967 Series IIa 109 (Farm Truck)
    2007 BMW R1200GS
    1979 BMW R80/7
    1983 BMW R100TIC Ex ACT Police
    1994 Yamaha XT225 Serow

  3. #3
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    considering where you live could the computer be taking tropical conditions, therefore more service intervals?

  4. #4
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    On startup my 2011 D4 starting telling me it was due for a service from about 3500km beforehand.

    The interesting thing is, the car thinks the service is due at 25,000km, not the 24,000 on the sticker on the windscreen.

    I rang the dealer and they confirmed it was due at 24,000km but had no explanation as to why the car thought it should not be done until 25,000km.

  5. #5
    Join Date
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    Quote Originally Posted by dobbo View Post
    considering where you live could the computer be taking tropical conditions, therefore more service intervals?
    I know Queenlanders think they are in a differant country but no it's probably a clitch in the electrics, a software upgrade may fix it.

    Baz.
    Cheers Baz.

    2011 Discovery 4 SE 2.7L
    1990 Perentie FFR EX Aust Army
    1967 Series IIa 109 (Farm Truck)
    2007 BMW R1200GS
    1979 BMW R80/7
    1983 BMW R100TIC Ex ACT Police
    1994 Yamaha XT225 Serow

  6. #6
    Join Date
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    I think the display reminders are for the EU.

    I think that the computer service display reminders calculations are for EU style driving. That is moderate weather, pavement, autobahns, no roos, gators or bunnies; no wading, no rock climbing, no sand, no dust, no bugs even.

    I say no bugs, as a couple of times I was in France for a few weeks driving about, not once did a bug splash itself on the windscreen, very little dust accumulated and no one seemed to know what mud was. Yes, it could be cloudy, and it did rain, but that was about it for extremes.

    With some of the D4 engines, I am not even certain that you can physically check the oil any longer. That might be OK when all is under warranty but later on, I wonder.

    I guess fly by wire over the oceans is routine, but somehow I just think this service thing should be a bit more to do with where the vehicle is driving rather than some odometer reading.

  7. #7
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    IMO the most important service...........and oil change is at 12,000 Klm's.

    24,000 Klms is too long.

    Cheers, Craig

  8. #8
    Join Date
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    I was able to negotiate a "Corporate Package" when I bought my D4. It meant a discount, free carpet floor mats and free servicing for three years ( or 100,000km).

    My first service according to the sticker is due at 13,000km which is sooner than the manual says it is needed. I reckon my dealer would not offer an "early" free service unless Land Rover pay for it as part of the package or it is a really good idea (or both).

  9. #9
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    Our 2011 D4 3.0 is also under corporate plan. Health check services have been done at 13000kms and 39000kms and scheduled service at 26000kms as per the manual. All covered by corporate plan. Don't recall getting a service due warning - will pay closer attention before the 52000 service.
    Mike

  10. #10
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    Quote Originally Posted by Wirraway View Post
    Our 2011 D4 3.0 is also under corporate plan. Health check services have been done at 13000kms and 39000kms and scheduled service at 26000kms as per the manual. All covered by corporate plan. Don't recall getting a service due warning - will pay closer attention before the 52000 service.
    Mike
    I kept getting hassled by a dealer that the car was due for its service after 6 months. I kept saying, no its 12 months. They insisted to retain value and protect the engine I needed it done every 6 months.

    I got them to put this in writing.

    Then I advised them I was on a corporate plan, so the servicing was free. Should have seen them backtrack on their previous advice, and tell me the car was fine for 12 monthly service.

    I sent their email to LR and then the dealer rang back to advise that 6 monthly servicing would be covered by the corporate program.

    6 months = oil service, 12 months= by the book.

    Thought this might be of interest.

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