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Thread: Thinking the worst - Good Customer Service

  1. 4th December 2012, 06:03 PM #1
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    Thinking the worst - Good Customer Service

    Funny how you think the worst.

    My D4 brakes began to squeal & I assumed it was the EPB.

    The squealing appeared to come from the rear wheels.

    Booked it in to MLR for a look.

    Turns out a small rock had lodged between the front disk & backing plate.

    Rock removed no damage incurred.

    MLR removed the rock & washed the car at no cost.

    They would have been entitled to bill me but did not & even still washed the car.

    That will teach me to take the wheels off & look before assuming the worst!!

    Cheers

    Chuck
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  2. 4th December 2012, 07:08 PM #2
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    Ahhh... Yes. Bit of an occupation hazard when you drive off-road.

    It sounds a lot worse than it actually is.

    M
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  3. 4th December 2012, 07:32 PM #3
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    G'day Chuck, that's great news and even better that you posted it. Too many times people state the negative and not the positive.

    Cheers
    Julian
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  4. 7th December 2012, 05:23 PM #4
    simoncs
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    That is good news, my car could do with a clean.
    Now where was that knocking noise coming from again

    Sent from my MB860 using Tapatalk 2
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  5. 8th December 2012, 10:19 AM #5
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    Yep - good customer service deserves a pat on the back - I've just booked my D3 into MLR for some work and I told Sniegy not to make a big fuss when I arrive at the dealership... maybe just a small brass band and some dancing girls ... oh and maybe a bottle of bubbly - but as I said "no fuss" - just keep it small.... heh heh heh
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  6. 8th December 2012, 10:40 AM #6
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    Oldsalt,

    Having trouble with the small brass band, have a tentative booking with the MSO in case I need them ;-)

    Sent from my iPad using Forum Runner
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  7. 8th December 2012, 03:05 PM #7
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    if I find this after the service I'll be happy ...
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  8. 8th December 2012, 04:53 PM #8
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    I love your subtle hints oldsalt ;-)

    Brett
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  9. 9th December 2012, 08:34 AM #9
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    Yep - as subtle as a house brick through a pane of glass !!!!

    I must say though that MLR's phone manner is great (compared to some other dealers) and I've also had some e-mail feed back from Jason Hopkins about my needs during the service and so far it would appear that they are a dealer who actually care about their customers....which makes a nice change.
    cheers
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  10. 21st December 2012, 10:03 AM #10
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    O.K. - picked the car up yesterday - all serviced and running very sweetly - they washed and vacuumed it too - they also changed the front crossover valve in the air suspension (covered by my Allianz extended warranty) so I'm a happy camper.
    I'm a satisfied MLR customer and I'll be using them again.
    cheers
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