I'm curious as to why you would buy one in the first place after reading all the bad about them.Quote:
Originally Posted by Meccles
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I'm curious as to why you would buy one in the first place after reading all the bad about them.Quote:
Originally Posted by Meccles
Mate if you are after sympathy for your fight with LRA then you will find lots of support here and yes some of us have had Friday afternoon cars as well. But if you go through a forum in which people discuss issues they have had with their cars, then you are going to find issues, same for any brand.
I love my D3 it has been brilliant (can't say the same for the d2 TD5 I had). But coming here and trashing the whole brand and all the vehicles won't win you any friends.
And by the way neither will trashing Suzuki swifts which are great little cars and very safe:p
Hope you get some satisfaction from the :censored: at LRA but there is a reason many here have/have had multiple Land Rovers and it isn't LRA ;)
Hey Meccles, no doubt you are irate-I would be too. I can't say that I am not disappointed to hear of both the issues you've had with the car and secondly with the way they are being handled by the dealer and LR themselves.
I think though, that this is an example of a dealer who is just not willing to go in to bat for their customer and is not representative of the way most dealers work. I am sure that had they maintained good contact with you and kept you abreast of their progress, good or bad, things may be a little better between you - customer relations 101.
One thing is for sure, no amount of talking about how trouble free our experiences have been is going to make things better or remove the sour taste in your mouth and it surely isn't something you want to read. I just hope that the dealer wakes up to them selves and fulfils their obligations to you.
Lastly, I know that your words are not meant for us but rather for any future buyers of any Land Rover product so as to dissuade them from making the purchase. I have to say though, with respect, that I for one don't appreciate you using this forum to stick it Land Rover especially as the saga is not concluded.
Good luck mate.
Quote:
Originally Posted by Meccles
When you think about it, on this forum there are 133 thousand threads and almost one and a half million posts. On a car forum of this size you will find people with problem cars. However your experience is not universal, many of us keep coming back to the marque and I am finding my last purchase and current daily driver the best so far.Quote:
Originally Posted by AnD3rew
You will find me in future on RR Classic forum. My old red 78 two door will take place of the RRS. At least I can fix it, run it, use it. And yes agree Current Affair or similar is certainly being considered.
Oh and in case you wonder why SWMBO isn't driving this now, the car is unroadworthy. No sills, nothing left of tailgate or doors. However, unlike the RRS, I drove it back home after selling it 15 years ago, and after it has spent a life on the beach/being neglected. It still worked. Pity I couldn't say same of the RRS.
HI Meccles
Bummer, I can relate to your frustration.
In your other post I commented that we both must use the same dealer, still assume that to be correct, and hence there lies most of your problem
I have dealt with them for over 6yrs, the first 5 yrs they were great,they had a young guy (did aprenticeship there) and was up to speed with these special cars, and loved LRs and cared. They didn't look after him and he left (had noticed large staff turnover).
Well from that day on, they became a nightmare, small hicups with the car took weeks to repair,and go in with one problem come back with another,
I would question as to whether there is a trained tech there.
They have lied to me, about waiting for LRA technical to get back to them,
as when I quizzed LRA they would say we have been in contact.
( there is more of the same, but getting long winded, and have had contact with other owners with similar stories)
Hence I no longer have a LR, not because of the car they are fantastic, but because of lack of dealer support, and lack of choice to go any where else.
I don't think its the brand that is poor, in my case it was the support team, and that could be your problem as well
As to not getting back to you, they won't, in the end run I use to ring the dealer mid morning and late afternoon every day the car was there,
True that all car have there problems, but aleast with my Toyota I have multiple dealer choices (even in this regional (not really) area)
So sorry to hear of your dramas, but in this area it seems inevitable
Cheers Ken
PS.. Suzukis are quite a good car, not a RRS though.
The sales manager has a nice Sports see if he will swap :) so you can see what a corker these cars really are.
I feel for your plight Meccles. I think customer service in Australia is suffering, perhaps because we are driving prices, and hence margins, down.
Even Lexus is not immune. My wife had a call from the service dept of the local dealer to book it in for a service. She proceeded to say that several problems highlighted at the last service was not fixed (rough running, airbag fault light coming on, strange mechanical buzz from RHS drivers door).
The lady on the phone only said "Oh, I assume you will not be booking a service with us then."
We always try to give feedback, as being in business I'd like the same, but when you get brushed off when they are given the chance to fix things, as you have, they have lost a customer. I stuck with the dealer I ordered my car from (as it happened, the same one Jon went to), even though they stuffed up my order initially, because they put in a new order (which is currently being built) and will wear the incorrect order.
I've one of the first 3.0L D4s in Australia. Two turbo changes and a few finicky bits and bobs over the last 3 years.
Still love the car and a D4 will be the next purchase. Austral in the Valley used to be seriously crap, but over the last year or so, have been great...at least to me anyway.
I was commenting to LR during a survey a while back, that although I love my D4, the issues...whilst not many, have been disappointing. I commented on how my new Merc had been trouble free from day one...so why can't LR do that?
Anyway....Merc is just over a year old now....it's had three recalls and has just blown a water pump (only done 16000Ks). Merc at Taringa are singularily ****ing useless, failed to carry out the first service properly and then 'lost' my car for half a day when it was in for the waterpump failure. Their attitude seriously sux...full on defensive and it's really hard to get any communication from them.
Merc's road side assist....are supposed to call the owner if the car is unattended (three times) and are then to leave the car, if they cannot get in contact. When my Merc started overheating, I'd arranged for the tow driver to call me when he was 10 mins away...as I went off in my D4 to do a few things in the 60 minutes that I had up my sleave. I'd recieved no call and turned up just in time, as the retard was about to skull drag my C250 onto the tray.....not sure what that would have done to the transmission park pin and handbrake!!!:mad:
Anyway...my point....it ain't just LR products that have issues but it's definately different personalities that make these things work or fail.
Good luck mate.
Cheers,
Kev.
Dealer 'service' in Brisbane seems to be a bit of pot luck from my experience and reading this forum; I bought my D4 in Adelaide and now have it serviced here in Fortitude Valley...so far, very happy. I was especially impressed with the work I had them do with fitting red arc remote head brake controller; and they fixed some issues I was having with my dual battery kit (SA fitted) including offering and doing a great job of relocating Anderson plug to where the white trailer plug used to be. So, I guess we all have different experiences...mine is back for its 40k service next week so as I type this I wonder if I will be back here writing something different shortly!:(
We also own a 2008 Passat wagon, 2l diesel with 350nm and incredible range given its 70l tank and 6l/100km and 90% of time I love it, but in 63000kms it has had it's fair share of issues, many well known on VW forums. So, I'm a realist, if you produce a few hundred thousand motor cars a few aren't going to be as good as they should be.....sux if you end up with one tho' :mad: