I had a number of bad experinces with a VW dealer on the southside, both buying and servicing. After the last episode of being lied to I've taken the Golf elsewhere.Quote:
Originally Posted by incisor
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I had a number of bad experinces with a VW dealer on the southside, both buying and servicing. After the last episode of being lied to I've taken the Golf elsewhere.Quote:
Originally Posted by incisor
i am starting to get some traction on this. Land Rover Customer services UK have been in contact, and they are also contact with LRA. Agree re the quality of service etc, reading this forum many members who have had troubles have been well looked after. For sure we will never use the dealer that has been carrying out the repairs again.
oh joy....Quote:
Originally Posted by WhiteD3
I had a similar issue with Austral around 2002,2003.They actually called me doing a survey wanting customer feedback.Quote:
Originally Posted by Celtoid
I gave them a BIG mouthful,which went to the top.I recieved apologies from two of the top guys at the place and they admitted they had issues and were resolving them.At least they were trying to sort out the issues.And they admitted there had been numerous issues.
But they lost me,some things never get forgotten,particularly as they were not one offs,they were ongoing.Actually the worst workmanship i have ever seen on a vehicle i owned.
As a comparison,the tojo and misty dealers we have used for our work vans for the last 21yrs or so,never have an issue.Maybe we have just been lucky and struck good ones.
Know the feeling, in my town the local Holden, Mitsubishi dealer and the local Toyota dealer have the place sewn up.
Service from both is appalling... :mad:
Our brand new fleet of Toyota Prados and Tray backs... ALL of them are going back for rework from Pre-Delivery stuff ups... Thats ALL 18 of them...
Considering they each have to go on a 12 hour round trip to do this - we're a bit annoyed!
Or a mate, with a new Triton - Fixed price servicing..
Drops vehicle in, service "supposedly" done...
Price? $250.00 above the 'fixed price' :o
Since resolved by taking it to the top!
It was this sort of behaviour in Adelaide that saw LRA "sacking" Black Forest & Prestige as LR Dealers...
I will say right now, MLR have been the best company to deal with - the service guys are passionate and committed.
They treated my Defender with 'love' and gave it as much care and attention as a Top of the Line RR.
My D4 - Spot on at Delivery, next service - also excellent.
I couldn't get back for the next service so went to Solitaire in Adelaide. Professional and courteous to my wife - treated her properly, not the 'your just the housewife' attitude I've seen elsewhere.
Vehicle serviced properly (checked!) and cleaned and presented upon completion.
My old boys D3 was supplied and serviced by Solitaire from day one - he had a warranty issue with door card trim and they went out of their way to fix. A small rattle - sorted...
And a lot of it is about relationships with the dealers so try to build a good one! Take the emotion out of any issues with the vehicle if you do have them, and things get pretty good in most cases.
Good luck.
X2,best LR dealer i have dealt with for sales by far,just a bit too far to go for service.Quote:
Originally Posted by Tombie
I personally think LR have it sown up in Brisbane as the two service places are owned by the same people,and the one sales place is also owned by them as well, that is part of the issue.
We have Tojo & Mitsy dealers here on every corner,so this keeps them on thier toes:D
[QUOTE=SBD4;1844378]Hey Meccles, no doubt you are irate-I would be too. I can't say that I am not disappointed to hear of both the issues you've had with the car and secondly with the way they are being handled by the dealer and LR themselves.
I think though, that this is an example of a dealer who is just not willing to go in to bat for their customer and is not representative of the way most dealers work. I am sure that had they maintained good contact with you and kept you abreast of their progress, good or bad, things may be a little better between you - customer relations 101.
One thing is for sure, no amount of talking about how trouble free our experiences have been is going to make things better or remove the sour taste in your mouth and it surely isn't something you want to read. I just hope that the dealer wakes up to them selves and fulfils their obligations to you.
Lastly, I know that your words are not meant for us but rather for any future buyers of any Land Rover product so as to dissuade them from making the purchase. I have to say though, with respect, that I for one don't appreciate you using this forum to stick it Land Rover especially as the saga is not concluded.
Hear Hear,lets just see what happens.If it doesn't work out, then stick into them.
My wife has had no end of trouble with her last 2 cars. Golf and a Captiva. But as we aren't enthusiasts of either brand, I've not jumped on a forum and had a go at all and sundry.
I think the hurt and frustration comes from really being enthusiastic about a product (LR) and then having it suck.
I feel for you Meccles. I'd be cracking it too. Hope it all gets sorted soon.
Disco 44, Have you read the posts from Meccles. :censored:
It is way past not working out for him
As for having a good relationship with the dealer, that needs to be a two way street,
That good relationship comes from confidence, respect and communication, from both sides, Anybody seriously think thats what he's getting ?
He is just standing up for himself after being treated like a piece of ****, from an arsehole dealership.
Into them mate,
they have made your LR experience a misery,
Ken
Quote:
Originally Posted by roamer
there is only one problem with that mindset.
it makes you feel good but history shows it does the op no good at all.
experience here has shown that soon as you take this sort of thing to a public forum like this, support from dealers and lra tends to dry up.
there has been some notable cases in the past where people have negotiated a position and obtained a degree of support, decided they wanted more, and after posting about it on public forums, have ended up with nothing.
i think you will find disco44 has the OP's interests at heart and is doing his best to point him in that direction.
it's seems its alright for those not directly and financially involved in these sorts of cases to urge the people directly affected to "stick it too em" on forums like this, but sadly history shows it doesn't tend to work out in their best interests in the long run.
do i think it's right that the op finds himself in this sort of position?
of course not.
but again, my belief is that history has shown that there are much better ways of getting satisfaction than this style of approach ;)
we have two similar threads running on this same issue on this site, so you can bet you left testicle that the situation is being monitored and notes being kept of those that participate / incite.
there seems to be some progress on the issue, so for the ops sake i would advise that others have a little think before posting and try to keeps the ops best interests at heart.
and your own for that matter...
thanks