Thread: Couldnt Recommend Land Rover

i am starting to get some traction on this. Land Rover Customer services UK have been in contact, and they are also contact with LRA. Agree re the quality of service etc, reading this forum many members who have had troubles have been well looked after. For sure we will never use the dealer that has been carrying out the repairs again.

Originally Posted by WhiteD3

I had a number of bad experinces with a VW dealer on the southside, both buying and servicing. After the last episode of being lied to I've taken the Golf elsewhere.

oh joy....

Originally Posted by Celtoid

Hi All,

I posted earlier in this thread about my MB woes and how bad their service people have been.

During my recent to'ing and fro'ing, I called the salesman who sold the C250 to me new, a year ago, as he had stated that if I ever have a problem I should call him.

Out of the blue this week, the senior customer service person from MB rang me (compliments of the salesman). I relayed my tales and she stated that unfortunately my story was not new or unique.

What is new is the fact that as a result of the research that she had been doing over the last few weeks (due to customer complaints), the Service Manager had been sacked on the spot. One of the Senior Service Administrators (the guy I dealt with) was on termination notice (finishing at the end of the month) and a targeted few members of the service department were now under some sort of performance review.

So it seems, some times these issues do get heard and action occurs.

I don't like folks loosing their jobs....but seriously....stuff em, they don't deserve one!!!!

I'm stoked!!

I had a similar issue with Austral around 2002,2003.They actually called me doing a survey wanting customer feedback.
I gave them a BIG mouthful,which went to the top.I recieved apologies from two of the top guys at the place and they admitted they had issues and were resolving them.At least they were trying to sort out the issues.And they admitted there had been numerous issues.

But they lost me,some things never get forgotten,particularly as they were not one offs,they were ongoing.Actually the worst workmanship i have ever seen on a vehicle i owned.

As a comparison,the tojo and misty dealers we have used for our work vans for the last 21yrs or so,never have an issue.Maybe we have just been lucky and struck good ones.

Know the feeling, in my town the local Holden, Mitsubishi dealer and the local Toyota dealer have the place sewn up.

Service from both is appalling...

Our brand new fleet of Toyota Prados and Tray backs... ALL of them are going back for rework from Pre-Delivery stuff ups... Thats ALL 18 of them...

Considering they each have to go on a 12 hour round trip to do this - we're a bit annoyed!


Or a mate, with a new Triton - Fixed price servicing..
Drops vehicle in, service "supposedly" done...
Price? $250.00 above the 'fixed price'
Since resolved by taking it to the top!


It was this sort of behaviour in Adelaide that saw LRA "sacking" Black Forest & Prestige as LR Dealers...


I will say right now, MLR have been the best company to deal with - the service guys are passionate and committed.
They treated my Defender with 'love' and gave it as much care and attention as a Top of the Line RR.
My D4 - Spot on at Delivery, next service - also excellent.

I couldn't get back for the next service so went to Solitaire in Adelaide. Professional and courteous to my wife - treated her properly, not the 'your just the housewife' attitude I've seen elsewhere.

Vehicle serviced properly (checked!) and cleaned and presented upon completion.

My old boys D3 was supplied and serviced by Solitaire from day one - he had a warranty issue with door card trim and they went out of their way to fix. A small rattle - sorted...

And a lot of it is about relationships with the dealers so try to build a good one! Take the emotion out of any issues with the vehicle if you do have them, and things get pretty good in most cases.

Good luck.

Originally Posted by Tombie

Know the feeling, in my town the local Holden, Mitsubishi dealer and the local Toyota dealer have the place sewn up.

Service from both is appalling...

Our brand new fleet of Toyota Prados and Tray backs... ALL of them are going back for rework from Pre-Delivery stuff ups... Thats ALL 18 of them...

Considering they each have to go on a 12 hour round trip to do this - we're a bit annoyed!


Or a mate, with a new Triton - Fixed price servicing..
Drops vehicle in, service "supposedly" done...
Price? $250.00 above the 'fixed price'
Since resolved by taking it to the top!


It was this sort of behaviour in Adelaide that saw LRA "sacking" Black Forest & Prestige as LR Dealers...


I will say right now, MLR have been the best company to deal with - the service guys are passionate and committed.
They treated my Defender with 'love' and gave it as much care and attention as a Top of the Line RR.
My D4 - Spot on at Delivery, next service - also excellent.

I couldn't get back for the next service so went to Solitaire in Adelaide. Professional and courteous to my wife - treated her properly, not the 'your just the housewife' attitude I've seen elsewhere.

Vehicle serviced properly (checked!) and cleaned and presented upon completion.

My old boys D3 was supplied and serviced by Solitaire from day one - he had a warranty issue with door card trim and they went out of their way to fix. A small rattle - sorted...

And a lot of it is about relationships with the dealers so try to build a good one! Take the emotion out of any issues with the vehicle if you do have them, and things get pretty good in most cases.

Good luck.

X2,best LR dealer i have dealt with for sales by far,just a bit too far to go for service.

I personally think LR have it sown up in Brisbane as the two service places are owned by the same people,and the one sales place is also owned by them as well, that is part of the issue.

We have Tojo & Mitsy dealers here on every corner,so this keeps them on thier toes

[QUOTE=SBD4;1844378]Hey Meccles, no doubt you are irate-I would be too. I can't say that I am not disappointed to hear of both the issues you've had with the car and secondly with the way they are being handled by the dealer and LR themselves.

I think though, that this is an example of a dealer who is just not willing to go in to bat for their customer and is not representative of the way most dealers work. I am sure that had they maintained good contact with you and kept you abreast of their progress, good or bad, things may be a little better between you - customer relations 101.

One thing is for sure, no amount of talking about how trouble free our experiences have been is going to make things better or remove the sour taste in your mouth and it surely isn't something you want to read. I just hope that the dealer wakes up to them selves and fulfils their obligations to you.

Lastly, I know that your words are not meant for us but rather for any future buyers of any Land Rover product so as to dissuade them from making the purchase. I have to say though, with respect, that I for one don't appreciate you using this forum to stick it Land Rover especially as the saga is not concluded.

Hear Hear,lets just see what happens.If it doesn't work out, then stick into them.

My wife has had no end of trouble with her last 2 cars. Golf and a Captiva. But as we aren't enthusiasts of either brand, I've not jumped on a forum and had a go at all and sundry.
I think the hurt and frustration comes from really being enthusiastic about a product (LR) and then having it suck.
I feel for you Meccles. I'd be cracking it too. Hope it all gets sorted soon.

Disco 44, Have you read the posts from Meccles.
It is way past not working out for him

As for having a good relationship with the dealer, that needs to be a two way street,
That good relationship comes from confidence, respect and communication, from both sides, Anybody seriously think thats what he's getting ?

He is just standing up for himself after being treated like a piece of ****, from an arsehole dealership.

Into them mate,
they have made your LR experience a misery,

Ken