Not heard of that one LPJ and I have the same system.
I got sick of messing about either plugging iphone in to access music collection via hard wire (kept leaving phone in the car) or via bluetooth (drains phone battery).
I settled on transferring whole collection from itunes to a mini 16G USB stick and leaving that in the cars USB port 100% of the time.
You could try that and see if it sounds different? May help the techs narrow the problem down at the very least.
Andrew


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Thanks James. I will be raising it. 
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